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Mioot

mioot.com

Mioot is a customer support platform that lets businesses interact with website visitors through live chat, email ticketing, and phone or offline queries in one console. It includes visitor tracking, intelligent chat and ticket routing, a knowledge base/FAQ system, and reporting tools. The admin panel offers role-based access control and configurable chat window skinning to match a business's site.

What it's for

Handling customer interactions via chat, email, phone, and offline queries in one placeRouting incoming chat and ticket requests to matching agentsTracking website visitors in real timeBuilding and hosting knowledge base articles and FAQsGenerating statistical and performance reports for support operationsRunning surveys to gather customer feedback

Features 20

Auto Attendant for pre-stored structured information
Auto Invitation for automated chat prompts
Configurable chat window skinning and layout
Customizable sound alerts for events
Email-to-ticket conversion system
Extensive statistical reporting from multiple viewpoints
Integrated knowledge base and FAQ builder
Intelligent chat and ticket routing based on agent skills
Local time zone settings for reports and chat timestamps
Login Groups for license allocation by agent group
Multi-channel handling of chat, email, phone, and offline queries
Multilingual support with local language interaction
Offline message forms with customizable fields
Online survey management with intelligent reporting
Proactive and reactive live chat engagement
Real-time website visitor tracking
Role-based user management and permissions
Search engine and keyword tracking for visitors
Visitor Geo stats and IP-based location reporting
Visitor, Agent, and Department dashboards

At a glance

free trial

TypeWeb app

DeploymentCloud

PlatformsWeb

CompanyNee software solutions Pvt. Ltd · 1999

Pricing

All plans are priced per agent per month; a lower rate applies when billed annually versus month-to-month billing.

Chat$19/user/mo

$19/month month-to-month or $15/agent/month billed annually

Priced per agent; advanced chat feature set

Tickets$21/user/mo

$21/month month-to-month or $17/agent/month billed annually

Priced per agent; multi-pointed ticket system

Combo$30/user/mo

$30/month month-to-month or $25/agent/month billed annually

Priced per agent; combines chat and email solutions