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Comm100 Live Chat

The People-First, AI-Powered Omnichannel Customer Service Platform.·comm100.com

$39–$69/user/mo · Self-hostable See pricing ↓

Comm100 Live Chat is a real-time customer engagement tool that lets support agents chat with website and mobile visitors via text, audio, video, and screen sharing. It includes chat routing, campaigns, visitor monitoring, surveys, and reporting, and is part of Comm100's broader omnichannel customer service platform that also covers AI automation, ticketing, knowledge base, queue management, voice, and booking. It can be deployed in the cloud or self-hosted on-premises.

What it's for

real-time live chat support on websites and mobile appsrouting chats to agents by department, skill, or priorityaudio-video chat and screen sharing with customerscollecting pre-chat and post-chat survey datamonitoring visitors and their site navigationteam collaboration via internal chat and chat transfertranslating chats automatically between languages

Features 20

Advanced and custom reporting/dashboards
Agent shift management
Audio-video chat
Automatic chat translation
Canned messages and shortcuts
CAPTCHA verification
Chat campaigns (single or unlimited)
Chat routing by agent, department, priority, skill, or campaign
Chat wrap-up comments and tags
Export chat transcripts
File sharing in chat
Full widget customization
Mobile chat button and in-app chat (mobile SDK)
Multi-language chat
Pre-chat and post-chat surveys with custom fields
Role-based agent permissions and department broadcasting
Screen sharing
Team chat (agent-to-agent) and chat transfer
Visitor monitoring and site navigation tracking
Visitor single sign-on

At a glance

free trialself-hostableAPI

TypeWeb app

DeploymentHybrid

PlatformsWeb, iOS, Android

Forhigher education, gaming/iGaming, government, technology, banking & finance, healthcare, insurance, telecom, retail & eCommerce, manufacturing

CompanyComm100 Network Corporation

Integrations

GoToMeetingEllucianCiscoZapierHubSpotZendeskShopifyOptimoveDynamics 365Salesforce.comSlateRealtime Gaming (RTG)Google AnalyticsDrupalWordpress

Complianceself-reported

WCAGTX-RAMPPCI DSSSOC 2 Type IIGDPRPIPEDAISO 27001HIPAACCPA

Resources

Docs

Pricing

Live Chat Startup and Plus have listed per-agent prices with a Pay Monthly / Pay Annually (20% savings) toggle. Live Chat Ultra and other products/add-ons (AI Agent, AI Insights, AI Knowledge, AI QA, AI Training, Ticketing & Messaging, Knowledge Base, Queue Management, Voice, Booking, Service Packages) are quote-based, requiring Contact Sales; exact starting prices for these are not publicly listed. Multi-year contracts are available on request. Payments accepted in USD and CAD.

Live Chat Startup$39/user/mo

Billed annually price is a monthly-equivalent shown as '$31 USD/agent/month, billed annually'; 30-day free trial available.

1 chat campaign

Live Chat Plus$69/user/mo

Billed annually price is a monthly-equivalent shown as '$55 USD/agent/month, billed annually'; 30-day free trial available.

Unlimited campaigns

Live Chat UltraQuote

Priced via Contact Sales only; each agent requires a unique license per the pricing FAQ.

Save 20% when billed annually vs. paying monthly.