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Re:amaze

AI-Powered Customer Service and AI Agent Platform Designed for eCommerce and Online Businesses·reamaze.com

$29–$69/user/mo · No free plan (14-day trial) See pricing ↓

Re:amaze is a customer service and helpdesk platform that unifies email, live chat, social media, SMS, VoIP, video calls, and push notifications into a single shared inbox. It includes AI-powered features such as an AI Agent, AI chatbots, response drafting, conversation summarization, and intent detection. The platform also offers a customizable FAQ/knowledge base, status pages, workflow automation, and reporting tools for support teams.

What it's for

Consolidating support channels into one shared inboxLive chat with chatbots and video calls on a websiteAutomating customer support responses with AIBuilding a self-service FAQ/knowledge basePublishing a status page for incidents/outagesMonitoring real-time visitor activity and messaging themRunning push notification re-engagement campaignsManaging multiple brands/support sites in one account

Features 22

AI Agent for automated 24/7 customer replies
AI customer intent detection
AI Pre-Filter for automatic inbox sorting and routing
AI-generated response drafting and conversation summarization
Built-in reporting and analytics
Cues (proactive triggered messages)
Customizable and embeddable FAQ/knowledge base
Customizable contact forms with dependent fields
Live chat with chatbots and video calls
Live visitor activity monitoring and messaging
Multibrand support for managing multiple support sites
Office hours, vacation days, and staff shifts
Peek (live co-browsing/screensharing)
Push notification campaigns
Response templates / Quick Answers
Role-based permissions for agents
Satisfaction surveys
Shared team inbox for all support channels
Status page for incidents and outages
Tags for organization and automation
Team presence indicators
Workflow automation (macros)

At a glance

free trialAPI

TypeWeb app

DeploymentCloud

PlatformsWeb, iOS, Android

ForeCommerce businesses, online businesses

CompanyRe:amaze

Integrations

JiraSlackShopifyWooCommerceAircallJustCallPipedriveWordPressZapierRingCentralSmile.ioStripeBigcommerceMailChimp

Resources

Pricing

Trials include all Plus plan features. AI Agent resolutions overage is billed at $0.85 per additional resolution beyond each plan's included monthly amount.

Basic$29/user/mo

Unlimited Email Inboxes, Live Chat, Social Media Channels, Public/Internal FAQ, Workflow Automation (Macros), Response Templates, Website Integration, Chatbots, Cues (Proactive Messages), Basic Reporting, Re:amaze AI Agent

5 AI Agent resolutions per month per user included

Pro$49/user/mo

Marked as 'Our most popular plan'

10 AI Agent resolutions per month per user included

Plus$69/user/mo

All of the features in Pro, Peek (Live Screensharing), Departments (Staff Groups), Staff Performance Reporting, Staff Shifts and Vacation Days, Customizable Staff Roles, Customer Satisfaction Ratings, In-Chat Video Calls, Optional Classic Chat Mode, FAQ Article Edit History

20 AI Agent resolutions per month per user included

Starter$59/mo

Flat rate plan aimed at businesses just starting up

Limited to 500 Responded Conversations per month

Save 10% when billed annually