MonoChat
Control the Chaos.·monochat.ai
MonoChat is an AI-powered omnichannel inbox that unifies WhatsApp, Instagram, Facebook, WebChat, Telegram and TikTok conversations into a single platform. It offers workflow automation, AI assistants/chatbots, multi-agent call center routing with SLAs, and business intelligence reporting. It also supports AI orchestration features such as custom LLM connections, RAG pipelines, VectorDB integration, and a knowledge base, plus integrations with CRMs, ERPs, payment systems and booking tools.
What it's for
Features 20
- AI Assistants & ChatBots
- AI Function Tools for safe tool/API calling
- AI Knowledge Base built from documents, URLs and content
- Bulk Messaging for campaigns and broadcasts
- Business Intelligence and reporting
- Carousel Messages for product/offer display
- Custom Functions for business logic in conversations
- Custom LLM connections (OpenAI, Anthropic, Google, or own LLM APIs)
- Custom Views for embedding business screens
- Integration with CRMs, ERPs, and internal systems
- MCP Integration for external AI tools
- Multi Agent Call Center with routing and SLAs
- Payment Integrations for in-chat payment links
- RAG Orchestration for retrieval pipelines
- Unified Team Inbox across channels
- VectorDB Integration for embeddings storage
- WhatsApp Calls with context and outcome tracking
- WhatsApp Coexistence (API and Business App on same number)
- WhatsApp Flows for forms and guided journeys
- Workflow Automation for customer journeys
At a glance
Integrations
Pricing
Pricing includes Basic, Growth and Enterprise subscription plans, plus separate Support Plans, Message Packs and Development Packs, and calculators (AI Cost Calculator, Bulk Messaging Calculator). Specific numeric prices not publicly listed.
Plan name only mentioned on pricing page; no numeric price stated in supplied content.
Plan name only mentioned on pricing page; no numeric price stated in supplied content.
Plan name only mentioned on pricing page; no numeric price stated in supplied content.