TapTalk.io is unclaimed —

TapTalk.io

3x More Conversions & Retention, Powered by AI-Driven Omnichannel·taptalk.io

TapTalk.io is an Indonesian omnichannel customer engagement and sales conversion platform offering WhatsApp Business API/BSP access, a GenAI chatbot, an all-in-one inbox for managing conversations across multiple chat channels, in-app chat SDK, and OTP/notification delivery via WhatsApp. It includes business automation, broadcast messaging, reporting, and lead-filtering tools aimed at helping businesses respond faster and increase conversions.

What it's for

Centralizing customer conversations from multiple chat channels into one dashboardManaging WhatsApp communications across many branch locations with a single numberSpeeding up first response time to customer inquiriesTracking agent performance and conversation historyAutomating repetitive customer support tasks with a GenAI chatbotFiltering and qualifying sales leads automaticallySending OTPs, notifications, and reminders via WhatsAppSelling products via social and chat channels

Features 23

Advanced broadcast messaging with delivery tracking
AI-driven lead filtering
API integration
Auto responder
Automatic chatbot-to-human handover based on custom criteria
Business process automation
Case labeling and assignment rules (round robin)
Configurable office hours
Contact segmentation
Custom user roles
Detailed/comprehensive reporting on agent performance and conversations
First response SLA configuration
GenAI chatbot with no-code setup
In-app chat SDK (PowerTalk) for Android/iOS
Multiple topic/channel routing
Omnichannel inbox across multiple chat platforms
OTP, notification, and reminder delivery via WhatsApp (SendTalk)
Quick replies
Social commerce selling tools (SalesTalk)
Ticketing and case management
WhatsApp Business API and BSP access
WhatsApp Flows
WhatsApp Verified badge support

At a glance

free trialAPI

TypeWeb app

DeploymentCloud

PlatformsWeb, Android, iOS

LanguagesEnglish, Indonesian

Forstartups and small businesses, growing businesses, established and scaling businesses, enterprises

CompanyPT Tap Talk Teknologi · 2016

Integrations

WhatsAppChatGPT

Resources

Docs

Pricing

Prices are stated in Indonesian Rupiah (IDR) for the Omnichannel product line; separate pricing tabs exist for 'Omnichannel + GenAI', 'In-App Chat SDK', and 'Verification via WhatsApp' but their rates are not detailed on the page. The Corporate Plan is custom-quoted ('Special Price'). A 14-day free trial is offered, and a free demo account is available with no credit card required. Special pricing is offered for higher-volume businesses on request.

Essential PlanIDR 900000/mo

Monthly price is IDR 900,000; billed-yearly rate shown as IDR 625,000/month.

Up to 1,000 MAU; 3 Channels; 5 Agents Quota; 2 Topics

Professional PlanIDR 1800000/mo

Monthly price is IDR 1,800,000; billed-yearly rate shown as IDR 1,250,000/month.

Up to 3,000 MAU; 5 Channels; 7 Agents Quota; 5 Topics

Premium PlanIDR 3600000/mo

Monthly price is IDR 3,600,000; billed-yearly rate shown as IDR 2,500,000/month.

Up to 10,000 MAU; 15 Channels; 15 Agents Quota; 10 Topics

Corporate PlanQuote

Custom / special pricing — contact sales for a quote.

Unlimited MAU, Channels, Agents, and Topics (customized to needs)