Romanh is an integrated Customer Experience Management (CXM) platform that automates smart conversations via the official WhatsApp API. It is designed to filter and qualify customers, unify multi-channel conversations into a single inbox, and help businesses scale their sales operations. The platform combines a CRM, no-code workflow automation, an AI chatbot, WhatsApp campaign broadcasting, and analytics reporting.
What it's for
Features 18
- AI chatbot (AI Agent) for automated 24/7 responses
- Automatic conversation closing
- Automatic conversation distribution/assignment to departments
- Canned responses
- Custom roles and permissions for team management
- Data retention/archiving (6 months / 1 year / unlimited by plan)
- Dedicated isolated server for Elite plan
- Google Sheets integration for advanced workflows
- Multiple agents can reply from a single WhatsApp number
- No-code workflow automation for WhatsApp conversations
- Official WhatsApp Business API broadcast campaigns
- OpenAI/ChatGPT-powered smart replies
- Regional hosting for data sovereignty (PDPL) on Elite plan
- Smart CRM with customer tagging and custom attributes
- Smart Help Center / self-service knowledge base
- Team performance analytics dashboard
- Unified inbox across WhatsApp, Instagram, Facebook, Telegram
- Webhook integration to connect existing systems
At a glance
Integrations
Complianceself-reported
Pricing
Elite plan is custom/quote-based and excluded from min/max calculations. Annual billing saves 30% (Launch becomes $60/mo, Growth becomes $140/mo when billed annually). No hidden fees stated for API connection.
CRM system, Meta channels (WhatsApp, Facebook, Instagram), 2,000 conversations/month, 3 workflows, 250 free AI credits, Data retention 6 months, Email support, Free trial
5 users • 2,000 conversations/month
Recommended plan
Unlimited users • 5,000 conversations/month
Quote-based enterprise plan
Unlimited conversations and workflows
52% discount on the 10,000 extra conversations add-on pack
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