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iKode Helpdesk

Free Help Desk Software·phphelpdesk.org

iKode HelpDesk X is a web-based help desk and customer support system that includes a support ticket system, knowledge base, live chat and forum for self-service support. It converts incoming emails into tickets, automatically assigns tickets to technicians, and lets customers and staff reply directly from email clients. It also includes a simple CRM module and customizable support widgets for websites.

What it's for

Tracking and managing customer support ticketsConverting support emails into ticketsProviding a searchable self-service knowledge baseAutomatically assigning tickets to techniciansGenerating help desk performance reportsEmbedding a customizable support widget on a websiteFiltering low-quality or offensive support emails

Features 18

Automatic real-time ticket assignment based on technician availability and incident criticality
Autoresponder with customizable email rules
Custom request forms
Customizable support sidebar/submit form embeddable on websites
Detailed support performance reports (solved/unsolved tickets, customer rating, reply speed)
Email-to-ticket conversion
Forum for self-service support
Knowledge base management
Live chat
Manual ticket reassignment
Multi-language support with custom language creation
Multiple department alias creation
Reply to tickets from email clients
Searchable knowledge base articles
Shareable knowledge base articles to social networks
Simple CRM module with self-service portals
Smarter email filter with automated content-analysis quality scoring
Support ticket tracking system

At a glance

free tierself-hostable

TypeWeb app

DeploymentSelf-hosted

PlatformsWeb

LanguagesEnglish, Dutch, Bulgarian, French, Hungarian, Portuguese, Greek, Chinese

CompanyiKode Software Technology Co., Ltd.

Integrations

Google+FacebookTwitter

Pricing

The site markets the software as free help desk software and offers it as a download; a separate 'Purchase' link also appears in navigation, but no specific prices are shown.