iKode Helpdesk is unclaimed —
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iKode Helpdesk
Free Help Desk Software·phphelpdesk.org
iKode HelpDesk X is a web-based help desk and customer support system that includes a support ticket system, knowledge base, live chat and forum for self-service support. It converts incoming emails into tickets, automatically assigns tickets to technicians, and lets customers and staff reply directly from email clients. It also includes a simple CRM module and customizable support widgets for websites.
What it's for
Tracking and managing customer support ticketsConverting support emails into ticketsProviding a searchable self-service knowledge baseAutomatically assigning tickets to techniciansGenerating help desk performance reportsEmbedding a customizable support widget on a websiteFiltering low-quality or offensive support emails
Features 18
- Automatic real-time ticket assignment based on technician availability and incident criticality
- Autoresponder with customizable email rules
- Custom request forms
- Customizable support sidebar/submit form embeddable on websites
- Detailed support performance reports (solved/unsolved tickets, customer rating, reply speed)
- Email-to-ticket conversion
- Forum for self-service support
- Knowledge base management
- Live chat
- Manual ticket reassignment
- Multi-language support with custom language creation
- Multiple department alias creation
- Reply to tickets from email clients
- Searchable knowledge base articles
- Shareable knowledge base articles to social networks
- Simple CRM module with self-service portals
- Smarter email filter with automated content-analysis quality scoring
- Support ticket tracking system
At a glance
free tierself-hostable
TypeWeb app
DeploymentSelf-hosted
PlatformsWeb
LanguagesEnglish, Dutch, Bulgarian, French, Hungarian, Portuguese, Greek, Chinese
CompanyiKode Software Technology Co., Ltd.
Integrations
TwitterFacebookGoogle+
Pricing
The site markets the software as free help desk software and offers it as a download; a separate 'Purchase' link also appears in navigation, but no specific prices are shown.