Seraph Helpdesk is unclaimed —

Seraph Helpdesk

Simplify Support. Track Everything. Deliver Faster·seraphhelpdesk.com

Seraph Helpdesk is an open-source Customer Support Management System originally built for IT support companies to track support cases for retail and business clients. It lets teams manage tickets, bookings, customers, and devices from a single web-enabled dashboard, and is packaged as a VirtualBox virtual machine image for fast setup. The platform is modular, with optional add-ons and open-source libraries for extending functionality, and can be self-hosted or run on managed cloud hosting.

What it's for

Tracking IT support ticketsManaging repair jobsBooking and closing on-site jobsManaging customer and client recordsTeam internal messagingBilling and stock managementStaff performance and workload tracking

Features 13

Business calendar for scheduling and workload tracking
Client base management with service history
Credit control and billing management
Customisable, modular components
Human Resources module for staff roles and performance
Internal chat (private, public, and group messaging)
Issue tracking with prioritization and assignment
Mobile app access (Android)
Open-source, fully customizable codebase
REST API integration with CRM/ERP/website systems
Self-hosted or managed cloud hosting with automatic backups
Statistics and analytics reports on tickets and staff
Stock control for hardware/consumables inventory

At a glance

free tieropen sourceself-hostableAPI

TypeWeb app

DeploymentHybrid

PlatformsWeb, Android

ForIT support companies, repair shops, internal support teams, Managed Service Providers (MSPs), small support teams, startups and technicians

CompanyComputer Assistance

Resources

Docs

Pricing

Prices are listed in GBP (£0, £50, £299 per month for Basic, Standard, and Premium plans respectively). Standard and Premium plans require contacting the vendor rather than instant checkout. A separate related product, Yeti Helpdesk System, is offered by the same vendor with its own demo but is not part of Seraph's pricing.

BasicFree

Self-hosted free version.

Perfect for startups, technicians, or small support teams who want to test Seraph on their own infrastructure.

Standard£50/mo

Requires contacting sales ("Contact Now").

Perfect for growing support companies that want hassle-free hosting, regular updates, and secure data protection.

Premium£299/mo

Requires contacting sales ("Contact Now").

Perfect for established businesses that need full technical support, system customisation, and priority service.