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Raiseaticket

Customer support, managed better with our free helpdesk·raiseaticket.com

Raiseaticket is a cloud-based helpdesk and ticketing system for customer service and support. Customers and colleagues raise tickets by email, web portal or a form, and every ticket gets an owner, priority and deadline. The free plan includes SLA management, a knowledge base, reports and analytics, and multi-factor authentication for up to 5 agents and 500 tickets a month. Premium add-ons cover mailbox integration, single sign-on, branding, automation, asset/change management and a REST API.

What it's for

Converting emails and web-portal submissions into tracked ticketsSetting and monitoring SLA response and resolution targetsPublishing a knowledge base for customer self-serviceTracking ticket volumes, response/resolution times and agent performanceRouting and assigning tickets across teams and departmentsCollecting CSAT satisfaction ratings on resolved tickets

Features 20

Agent performance tracking
Audit logs
Automated SLA breach alerts and escalation triggers
CSAT satisfaction ratings
Customer self-service portal
Email ticketing
Google Workspace integration (premium)
Groups, departments and role-based privileges
Knowledge base articles and FAQs
Microsoft 365 mailbox integration (premium)
Multi-factor authentication
Multiple SLA policies per priority or queue
Notifications via email, Microsoft Teams and Slack
Reports and analytics on ticket volume, response/resolution times
REST API (premium)
Single sign-on (premium)
SLA management with business-hours-aware clocks
Ticket routing, assignment and prioritisation
Time zone support
Web portal ticket submission

At a glance

free tierAPI

TypeWeb app

DeploymentCloud

PlatformsWeb

LanguagesEnglish, Portuguese, Spanish

Forcustomer support teams, IT and service desks, small businesses, internal teams (HR, facilities, finance)

CompanyFonicom Limited

Integrations

Microsoft 365Google WorkspaceMicrosoft TeamsSlack

Complianceself-reported

GDPRISO 27001ISO 9001ISO 14001ISO 50001

Resources

Docs

Pricing

The core helpdesk is free forever for up to 5 agents and 500 tickets/month. Extra capacity is sold as agent packs at €15/month billed annually (€180/year). Premium add-ons (single sign-on, Microsoft 365/Google Workspace mailbox integration, branding, custom portal domain, automation, asset management, change management, REST API) are priced separately and not listed with fixed amounts. Professional services (setup, migration, private branded portal, enterprise support) are quoted based on scope.

FreeFree

Free forever, not a trial, no credit card required, no expiry date.

5 agents included, 500 tickets per month (6,000 tickets a year), allowance resets monthly