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Trakdesk

Cloud customer support software and helpdesk solution·trakdesk.com

$9.99–$44.99/user/mo · No free plan (30-day trial) See pricing ↓

Trakdesk is a fully customizable cloud-based customer support platform and helpdesk solution. It provides ticketing, automation, SLA management, knowledge base, multichannel support, and reporting tools to help businesses manage customer service. The platform is designed to be easy to set up and use, consolidating multiple support functions into a single system.

What it's for

Managing customer support ticketsAutomating helpdesk workflowsProviding self-service customer portalsTracking SLA complianceBuilding and hosting a knowledge baseSupporting customers across multiple channels (email, SMS, social media)Generating support performance reportsMigrating data from other helpdesk systems like Zendesk

Features 20

Agent collision detection
Automation workflows, macros, and ticket scheduler
Basic and advanced reporting with export (CSV, PDF)
Canned responses
Custom domain mapping and helpdesk rebranding
Custom SSL certificate support
Customer satisfaction surveys
Customer self-service portal
Customizable ticket forms and properties
Gamification
IP whitelisting and password policies
Knowledge base with article commenting/voting
Merge, split, and link tickets
Multi-language support
Realtime ticket notifications
Single Sign-On (SSO, SAML) and Active Directory integration
SLA management with business hours and violation notifications
SMS-to-ticket via Twilio integration
Ticketing system with email-to-ticket conversion
Time tracking and time entry invoicing

At a glance

free trial

TypeWeb app

DeploymentCloud

PlatformsWeb

Integrations

TwitterTwilioGoogleZendeskFacebookActive Directory

Pricing

Plan prices are shown per agent as '$X.XX Agent/Month/Year' without a separate breakdown between monthly and annual billing rates.

Starter$9.99/user/mo

Price listed as '$9.99 Agent/Month/Year'; billing cadence detail not further specified.

Professional$16.99/user/mo

Price listed as '$16.99 Agent/Month/Year'.

Business$24.99/user/mo

Price listed as '$24.99 Agent/Month/Year'.

Enterprise$44.99/user/mo

Price listed as '$44.99 Agent/Month/Year'.