FyneDesk is unclaimed —

FyneDesk

Helpdesk Software with AI Included — Free for Small Teams·fynedesk.io

FyneDesk is a customer support and ticketing platform for small and mid-size teams that combines tickets, email-to-ticket, a customer portal, live chat, browser-based voice calling, knowledge base, contact records, asset tracking, project management, reporting, webhooks, and built-in AI. Its AI features summarize tickets, suggest fixes and resolutions, draft replies, and can automatically resolve confident routine requests using approved knowledge. It supports workflows including incident management, service request management, SLA management, change enablement, knowledge management, and IT asset management.

What it's for

Customer support ticket managementHelp desk operationsIT support service requestsInternal service operationsAgency/client supportEcommerce supportIncident managementService level managementChange enablementKnowledge managementIT asset managementData migration from other help desks (Freshdesk, Zendesk, Zoho Desk, CSV)

Features 19

AI Suggested Fixes & Resolutions
AI-Powered Ticket Summaries
Asset Management
Customer Management
Customizable Themes
Email-to-Ticket
Event-based Automations
Knowledge Base
Load-balanced Ticket Assignment
Multi-tenant Architecture
Multiple SLA Policies
Reporting & KPIs
Request Management
Role-based Access Control
Round-robin Ticket Assignment
Skill-based Ticket Routing
Team Management
Ticket Management
Time-based Automations

At a glance

free tierfree trialAPI

TypeWeb app

DeploymentCloud

PlatformsWeb

LanguagesEnglish, Spanish, German, Portuguese

Forsmall businesses, nonprofits, schools, startups, customer support teams, IT services & MSPs, professional services & agencies, internal service/shared services teams, e-commerce businesses, enterprise operations

CompanyFyneDesk LLC

Integrations

GoogleMicrosoftJiraGitHubSlackMicrosoft TeamsZoomNotionHubSpotZapierMaken8nWhatsAppFreshdeskZendeskZoho DeskTwilioMicrosoft IntuneVerizon ThingSpace

Complianceself-reported

SOC 2 Type II

Pricing

Enterprise pricing is custom/quote-based, starting at $6,000 per year. Prices are subject to change with at least 90 days' notice for existing accounts.

FreeFree

No credit card required.

Up to 3 agents, up to 25 knowledge base articles, 5 AI credits per month, fair-use ticket volume (resets each cycle)

Pro$12/user/mo

Everything in Free, plus listed items.

Unlimited tickets, agents & knowledge articles; 50 AI credits per agent per month; no seat minimum

Business$39/user/mo

Everything in Pro, plus listed items.

Unlimited tickets, agents & knowledge articles; 150 AI credits per agent per month; no seat minimum

EnterpriseQuote

Everything in Business, plus listed items. Sold as an annual contract.

Custom annual contract, quote-based

Save up to 18% with annual billing