Raiseaticket is a cloud-based helpdesk and ticketing system for customer service and support teams, accessible via email and a web portal. The free plan includes 5 agents and 500 tickets a month with SLA management, a knowledge base, reporting, multi-factor authentication and CSAT ratings included from day one. Premium add-ons extend it with Microsoft 365/Google Workspace mailbox integration, single sign-on, branding, automation, asset management, change management and a REST API.
What it's for
Features 20
- Audit logs
- Business hours and holiday calendars for SLA clocks
- Client and contact management
- Customer self-service portal
- Data encryption in transit and at rest
- Email ticketing
- Google Workspace mailbox integration (premium)
- Groups, agents, privileges and departments
- Knowledge base
- Microsoft 365 mailbox integration (premium)
- Multi-factor authentication
- Notifications via email, Microsoft Teams and Slack
- Reports and analytics
- REST API (premium)
- Role-based access control
- Satisfaction (CSAT) ratings
- Single sign-on (premium)
- SLA management with response/resolution targets and breach alerts
- Ticket management with statuses, priorities, assignment and private notes
- Time zone support for agents and customers
At a glance
Integrations
Complianceself-reported
Resources
Pricing
The core helpdesk is free forever for 5 agents and 500 tickets a month. Additional capacity is sold as agent packs billed annually, premium add-ons (single sign-on, Microsoft 365/Google Workspace mailbox integration, branding, custom portal domain, automation, asset management, change management, REST API) are priced separately, and professional services (setup, migration, private branded portal, enterprise support) are quoted on request.
Free forever, not a trial, no credit card required.
5 agents included; 500 tickets a month (6,000 tickets a year), allowance resets monthly
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