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Respond.io

#1 AI-Powered Customer Conversation Management Software·respond.io

Respond.io is an AI-powered customer communication platform that helps businesses manage conversations, automate workflows and scale sales, marketing and support operations. It unifies channels like WhatsApp, TikTok, Instagram and Facebook in a single AI-powered team inbox for chats, calls and campaigns. The platform supports lead capture, AI-driven lead qualification and routing, appointment booking, broadcasts, and customer retention tools such as CSAT/NPS surveys and renewal reminders.

What it's for

Capturing leads from ads, social media, website and offline sourcesQualifying and routing leads with AI AgentsBooking appointments automaticallyConversational customer support across channelsSending promotions and newslettersSending renewal remindersRunning CSAT or NPS surveys after conversations

Features 20

AI Agents for automated responses, lead qualification and routing
Automated CSAT/NPS surveys after conversation closure
Broadcasts with campaign analytics
Contact and call activity tracking
Custom Channels support
Developer API for custom integrations
Lead capture from ads, social media, website and offline sources
Lifecycle management to track lead/customer stages
Masking of phone number & email address for privacy
Meta & TikTok Ads integration
Meta Product Catalog integration
Mobile app for managing chats, calls and email on iOS/Android
Multiple Workspaces support
Real-time dashboard and advanced reporting
Single Sign-On (SSO)
Team Inbox for collaborative multichannel conversation management
Two-Factor Authentication (2FA)
Webhook events and HTTP requests within Workflows
WhatsApp Business Calling / VoIP calls integrated into message threads
Workflows automation for chat and lead processes

At a glance

free trialAPI

TypeWeb app

DeploymentCloud

PlatformsWeb, iOS, Android

LanguagesEnglish, Spanish, Arabic, Chinese (Simplified), Chinese (Traditional), French, German, Bahasa Indonesia, Italian, Portuguese, Russian, Thai, Vietnamese

Formid-market B2C businesses, small teams, growth-oriented teams, tech-savvy teams, large teams

CompanyRocketbots Limited · 2017

Integrations

WhatsAppFacebook MessengerInstagramTikTokWeChatKikLineViberTelegramWebChatTwilioFacebook WorkplaceSlackDialogflowWit.aiChatbaseZapierMaken8nCal.comHubSpotSalesforce

Complianceself-reported

GDPRISO 27001

Resources

Docs

Pricing

Prices stated in USD. WhatsApp messaging/calling fees charged by Meta are billed separately and not included in subscription. Volume discounts available for high-usage Growth/Advanced customers on request.

Starter$99/mo

Displayed monthly price ($79) reflects annual billing discount (~20%); full monthly billing price is $99/month.

Starts with 1,000 Monthly Active Contacts; includes 5 users, additional users at $12/month each

Growth$199/mo

Displayed monthly price ($159) reflects annual billing discount; full monthly billing price is $199/month.

Starts with 1,000 Monthly Active Contacts; additional users at $20/month each; overage billed at $12 per 100 MACs

Advanced$349/mo

Displayed monthly price ($279) reflects annual billing discount; full monthly billing price is $349/month.

Custom Monthly Active Contact volume; additional users at $24/month each; overage billed at $15 per 100 MACs

EnterpriseQuote

Custom pricing; contact sales.

Unlimited users, higher workspace limits, higher API rate limits

Save up to 20% with annual billing