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Track-It!

IT Help Desk Software with Endpoint Management·trackit.com

On request · Self-hostable See pricing ↓

Track-It! is IT help desk and asset management software that lets IT, HR, and facilities teams manage tickets, change requests, purchasing, and a knowledge base from one integrated platform. It includes endpoint management features such as patch management, software deployment, remote management, and mobile device management. End users can submit and track requests through a self-service web portal, while technicians can access tickets via a mobile app. It is used by over 50,000 customer sites and is positioned for small to medium-sized businesses.

What it's for

Converting emails into help desk tickets automaticallyCategorizing, routing, and prioritizing support ticketsManaging IT assets and hardware/software inventory via network discoveryReviewing and approving change requests to reduce outagesBuilding a searchable knowledge base from resolved ticketsAllowing end users to submit tickets and check status via a self-service portalTracking software licenses for complianceManaging IT purchasing and associating purchase orders with ticketsScanning and tracking assets via barcodeRunning HR ticketing and facilities management requests

Features 22

Automated email-to-ticket conversion
Automatic notifications and escalation
Automatic ticket categorization, routing, and prioritization
Change management with review and approval automation
Compliance management
Customizable dashboards and reports
End user surveys
Facilities management
HR management/ticketing
IT asset barcode scanning
IT asset discovery and asset management
Knowledge base / knowledge management
Mobile device management
Mobile Help Desk app for technicians
Patch management
Purchasing and purchase order tracking
Remote management
REST Web Service APIs for integration
Scheduled and emailed reports
Self-service web portal for end users
Software deployment
Software license management

At a glance

free trialself-hostableAPI

TypeWeb app

DeploymentHybrid

PlatformsWeb

Forsmall to medium-sized businesses, IT teams, IT departments, customer service departments, HR departments, facilities departments

CompanyBMC Software

Resources

Changelog

Pricing

No plan prices are publicly listed; pricing is available on request via a dedicated 'Pricing Request' page.