HelpMaster
On-Premise Helpdesk & ITSM Software for Microsoft Environments·helpmasterpro.com
HelpMaster is on-premise helpdesk and ITSM software built for Microsoft environments, combining a Windows desktop client with a web portal for staff and client self-service. It lets organizations log, track and manage support tickets, requests, tasks and business processes using a configurable workflow engine, email-to-ticket conversion, a knowledge base, and a service catalog. It runs on the customer's own infrastructure (SQL Server, IIS) with integration to Active Directory, Microsoft 365 and Azure Entra ID for full control over data and workflows.
What it's for
Features 18
- Active Directory synchronization for user management
- Asset and facilities management
- Change management
- Custom attributes/properties on linked entities
- Drag-and-drop entity relationship mapping
- Email-to-ticket conversion (scans inbox and creates tickets)
- Enterprise service management modules
- Escalations and SLA management (Priority Manager)
- Helpdesk ticketing (log, track and manage support tickets)
- Human Resources service module
- ITSM reporting and statistics
- Knowledge Base for solutions and workarounds
- Process and workflow designer for business process automation
- Skillgroup and queue-based job routing
- Triggers and rules for automation
- Web service catalog / client self-service request catalog
- WebAPI for integration
- Windows desktop client and web portal access
At a glance
Integrations
Resources
Pricing
Core software pricing is not shown on the listed pages; only a separately-priced Remote Upgrade and Healthcheck professional service is priced, in Australian dollars (AU$1200 for 4 hours, AU$275/hour thereafter, plus a 20% after-hours/weekend/holiday surcharge).