UVdesk

Open Source Helpdesk System for eCommerce, Marketplaces & Multichannel·uvdesk.com

$22–$36/user/mo · Free plan · Open source See pricing ↓

UVdesk is a customer support helpdesk and ticket management system built on PHP/Symfony, available both as a free open-source download for self-hosting and as a cloud-based SaaS solution. It offers ticket management, email piping, knowledgebase, mailbox integration, workflow automation, and multichannel/eCommerce integrations for marketplaces and online stores. The product targets businesses of various sizes, from small merchants to large enterprises, needing centralized customer support across channels.

What it's for

Ticket creation and managementEmail piping and mailbox integrationKnowledgebase / self-service articlesMultichannel customer supporteCommerce store order lookup and supportMarketplace integration (Amazon, eBay, Etsy, Flipkart)Workflow automation and saved repliesAgent performance trackingCustom support forms via Form BuilderSingle Sign-On / social login for support portalSpam protection on ticket creation via Google reCAPTCHAWhitelisting/blacklisting sources to control ticket accessCustom ticket fields for issue detail collection

Features 20

Agent performance tracking/reporting
Custom theming of support portal
Custom ticket fields
eCommerce and marketplace multichannel integration
Email management / email piping
File viewer app
Form builder for custom support forms
Google reCAPTCHA spam protection on ticket creation
Import data tool
Knowledgebase (public library of articles)
Mailbox integration with multiple email providers
Multichannel support
PCI DSS compatible data protection
Single Sign-On (SSO) / social media login
Social media support integration
Task management
Ticket administration
Ticket formation and categorization
Whitelisting and blacklisting of sources
Workflow automation and saved replies

At a glance

free tierfree trialopen sourceself-hostableAPI

TypeWeb app

DeploymentHybrid

PlatformsWeb

LanguagesEnglish, Français, Italiano, العربية, Deutsch, Español, Português, Русский, 中文

ForeCommerce businesses, marketplaces, medium scale industry, large scale industry, enterprises

CompanyWebkul Software Pvt Ltd · 2010

Integrations

FacebookGmailLinkedInOpencartAmazonYahoo MailTwitterCS-CartHotmailEtsyeBayGoogle reCAPTCHAGoogle PlusFlipkartShopifyPrestashopWordPressMagentoDisqusGoogle Calendar

Complianceself-reported

ISO 9001ISO 27001CMMI Level 3PCI DSSGDPRSOC 2

Pricing

Paid plans require a minimum of 2 agents; both Basic and Pro/Enterprise plans include a 30-day free trial. Pricing page toggles between monthly and yearly billing, showing $22/$36 for month-to-month totals (2 agents) and $192/$360 for annual totals (2 agents).

Free (Open Source)Free

Free forever, manage UVdesk Open Source on your own server.

Unlimited agents; self-hosted, free forever

Basic$22/user/mo

For medium scale industry, fully customizable features & support.

Minimum 2 agents; includes 30 days free trial

Pro$36/user/mo

For large scale industry, fully customizable features. FAQ text refers to 'Pro and Enterprise Plans', so this tier may also be labeled 'Enterprise' elsewhere on the site.

Minimum 2 agents