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ReplyDesk

Centralize all your selling channels customer service in one place.·replydesk.com

ReplyDesk is an eCommerce helpdesk that consolidates customer service messages and order data from multiple selling channels, marketplaces, webstores, email, and social media into a single inbox. It offers automation tools such as smart ticket routing, collision detection, saved replies, SLA timers, and AI-assisted replies to help support teams resolve queries faster. The platform also supports order management, returns/refunds handling, and automated feedback requests for online sellers.

What it's for

Centralizing customer messages from multiple selling channels into one inboxAutomating replies with saved templates and auto respondersProcessing eBay cases, returns, and refundsTracking team performance with SLA timers and workflow insightsManaging orders and order actions across channelsSending automated feedback/review requestsPreventing agent overlap with collision detectionTranslating customer messages automatically for international buyers

Features 20

AI Replies, AI Summary, AI Rephrase
Auto Responders and Auto Messages
Auto-translation of tickets
Automated feedback reminders and alerts
Automated review request tool
Built-in automatic collision detection
Full buyer & order information in every ticket
Internal notes and agent mentions
Labels and Folders
Multichannel customer support inbox
Multichannel order management
Order Actions
Reply to eBay Cases, Returns & Refunds
Saved Replies (Snippets)
SLA timers
Smart customized email templates and tags
Smart ticket routing
Snooze tickets
User Permissions
Workflow automation rules

At a glance

free tierfree trial

TypeWeb app

DeploymentCloud

ForeCommerce sellers, multichannel sellers, online retailers, customer support teams

CompanyReplyDesk

Integrations

eBayAmazonEtsyWalmartShopifyWooCommerceBigCommerceGmailYahooOutlookFacebookTwitterInstagramTikTok

Pricing

Prices shown toggle between Monthly and Annually billing; annual billing lowers the per-agent/plan rate. VAT applies only to Israeli customers. Accepted payment methods: PayPal and credit cards.

EssentialFree

Unlimited Tickets, 2 Selling Channels, Saved Replies (Snippets), Tags, Snooze, Order Actions, Inbox Rules, @ Mentions, Reply to eBay Cases, Returns & Refunds, User Collision Detection, Labels and Folders, User Permissions

1 Agent, 2 Selling Channels

Professional$39/user/mo

Save $120 per year when billed annually.

Unlimited Tickets, Unlimited Selling Channels, per agent pricing

Growth$199/mo

Save $480 per year when billed annually. Agent slot count for this plan is stated as 30 on the homepage and 15 on the dedicated pricing page.

15 Agent Slots Included (fixed price); Unlimited Tickets and Selling Channels

33% Discount on all yearly plans.