Znuny is an open-source service desk (ticketing) system that forked from ((OTRS)) Community Edition. It provides bugfixes and security fixes with long-term support (LTS) for former OTRS Community Edition users, and offers a separate feature-forward version starting from 6.1. It is positioned for corporate-level ticket management and is offered free of charge.
What it's for
Corporate level ticket managementLong term supported service desk deployment
Features 14
- Accessibility
- Automation & Processes
- Business Object Management
- Communication Channels
- Customer management
- Customization
- Knowledge Management & Self Service
- Long-term support (LTS) releases
- Performance
- Perl API for developers
- Reporting
- Security & Permissions
- Ticket management
- Time and Escalation Management
Pricing
Znuny is described as free software; a separate paid 'Professional Services' offering is mentioned but no pricing is given.
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