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Maian Support

Free PHP Support Ticket/Helpdesk System·maiansupport.com

Free plan · Self-hostable See pricing ↓

Maian Support is a self-hosted PHP support ticket and helpdesk system. It lets customers open tickets by email or API, and includes custom fields, standard/canned responses, attachments, custom statuses and priority types, an internal mailbox, and a dispute system allowing more than one person to view the same ticket. It is installed on the customer's own server rather than offered as a subscription or SaaS service.

What it's for

Opening support tickets via email or APICapturing extra customer data via custom fields on ticket creationSpeeding up replies with standard/canned responsesAllowing multiple people to view the same ticket (e.g. for disputes on gaming websites)Providing a categorized knowledge base of FAQsMerging duplicate ticketsImporting existing ticket data

Features 18

100% source code access (commercial licence)
Attachments support
Copyright link removal (commercial licence)
Custom fields on ticket creation
Custom statuses and priority types
Dispute system for multiple viewers on one ticket
Editable files and templates (commercial licence)
Import routines
Internal mailbox
Knowledge base with categorized Q&A
Open tickets by email or API
Perpetual licensing for commercial upgrades
Responsive design for small screens
Self-hosted deployment (no SaaS/subscription)
Standard/canned responses
Ticket account areas
Ticket merging
White label option to remove product branding

At a glance

free tierself-hostableAPI

TypeWeb app

DeploymentSelf-hosted

PlatformsWeb

CompanyMaian Media

Resources

Pricing

All prices are stated in GBP (Pound Sterling). Standard (Commercial) licence includes a 30 day money back guarantee. White Label pricing/terms are subject to agreement.

Restricted FREEFree

Restricted version; free forever, no expiry.

No popups, no spyware and no advertising. Use as long as you like with no expiry.

CommercialQuote

Perpetual licence, single domain plus unlimited sub domains; licence domain can be changed up to 2 times, further resets cost extra.

Single domain licence and unlimited sub domains of the same primary domain.

White LabelQuote

One-off payment; white label subject to agreement; no free future upgrades.

Install on as many domains as you like; includes up to the purchased version ONLY, no free upgrades.