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Acoustic Connect

Acoustic is the real-time behavioral marketing platform that helps B2C marketers turn customer behavior into timely, relevant engagement at every moment.·silverpop.com

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Acoustic Connect is a customer engagement platform for B2C marketers that unifies audience data, real-time behavioral analytics, and omnichannel messaging (email, SMS, WhatsApp, and mobile push) in one system. It builds 360-degree customer profiles, scores intent from live session behavior, and lets marketers build audiences and journeys without SQL or code. The platform also includes AI-driven predictive timing, product catalog performance tracking, and dashboards for campaign, audience, and product analytics.

What it's for

Retargeting customers after cart or form abandonmentTriggering messages based on browsing and purchase behaviorBuilding audience segments without SQLOrchestrating multi-channel customer journeys (email, SMS, WhatsApp, mobile push)Detecting churn risk and re-engaging lapsing customersTracking product-level performance and interestSending time-sensitive alerts and two-way customer communicationsPersonalizing content and offers based on behavioral and product data

Features 18

360-degree customer profiles with behavioral attributes
A/B testing for subject lines and CTAs
AI composing assistant for subject lines, body copy, and CTAs
Automated identity resolution across channels
Behavioral triggers (cart abandonment, browse abandonment, back-in-stock, price drops)
Direct product catalog sync with ecommerce platforms
Drag-and-drop campaign and journey builder
Dynamic segments that refresh automatically as behavior changes
Email authentication (SPF, DKIM, DMARC)
Executive and channel-specific reporting dashboards
Multichannel composer capable of scaling to 75M emails per hour
No-code audience segmentation
Omnichannel messaging across email, SMS, WhatsApp, and mobile push
Predictive timing / send-time optimization
Product catalog tracking and product-level performance analytics
Real-time behavioral analytics and intent scoring
Session replay for consumer interaction playback
Two-way conversational messaging on SMS and WhatsApp

At a glance

TypeWeb app

DeploymentCloud

PlatformsWeb

LanguagesEnglish

ForB2C marketers, lifecycle marketers, enterprise brands

CompanyAcoustic LP · 2019

Integrations

ShopifyBigCommerceWooCommerceClaude

Pricing

Pricing is customized based on messaging volume, data depth, and personalization needs rather than audience size; prospects must contact sales for a quote and no numeric prices are published for the Professional, Premium, or Ultimate tiers.

ProfessionalQuote

Positioned as best for smaller teams building their lifecycle marketing foundation; no numeric price shown, contact sales.

Limited signals and behavioral insights; segmentation limited to cart abandonment; very limited product-catalog insights.

PremiumQuote

Designed for teams scaling personalization with deeper behavioral intelligence; no numeric price shown, contact sales.

Unlimited signals and behavior attributes; unlimited insights and product/catalog personalization.

UltimateQuote

For brands running complex, high-volume customer journeys at scale; no numeric price shown, contact sales.

Unlimited intent-driven attributes; custom reporting and analysis; dedicated account team and 24/7 priority support.