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AI Service Desk

On request · Self-hostable See pricing ↓

Aisera's AI Service Desk is part of its agentic AI platform for enterprises, providing AI agents that automate IT ticket and service management, deflect and auto-resolve support requests, and predict and remediate major incidents. It integrates with enterprise systems such as ServiceNow, Microsoft Teams, Workday, Salesforce, Jira, and Okta to take autonomous actions rather than just answer questions. The platform also offers knowledge serving, summarization, and workflow automation capabilities across IT, HR, Finance, and other departments.

What it's for

Ticket and service management with 24/7 support and auto-resolutionProactive major incident prediction and remediationUser access management and account recoveryApplication access management and software provisioning automationVM provisioning automation (AWS, Azure, and more)Automated IT support for staff (password resets, VPN access)Employee self-service for IT and HR issues

Features 17

Agent Assist for support agent productivity
Agent Composer for creating custom AI agents via natural language
AI Workflow Builder (Hyperflows) for cross-domain automation
AI-driven ticket and service management with auto-resolution
AIOps for incident detection using metrics, events, logs, and traces (MELT)
Aisera Unify integration backbone using A2A, MCP, and AGNTCY
Analytics & Insights for agent performance optimization
Application access and software provisioning automation
Autobrief for document upload and insight generation
Document and log summarization
Enterprise/domain-specific LLMs with custom tuning
GenIQ enterprise assistant for general work tasks
Knowledge generation for self-service articles
Knowledge serving from enterprise knowledge bases
Multi-channel support including Microsoft Teams and webchat
Proactive major incident prediction and automated remediation
User access management automation

At a glance

self-hostable

TypeWeb app

DeploymentHybrid

PlatformsWeb

Forenterprises, IT teams, HR teams, Finance teams, Customer service teams

CompanyAisera

Integrations

GCPServiceNowAzureJiraAWSSalesforceOktaMicrosoft TeamsWorkday

Complianceself-reported

CCPAHIPAASOC 2CSA Star Level 1ISO/IEC 27001GDPR

Pricing

No public pricing is listed; the site directs prospects to request a customized quote or demo.