AI Service Desk is unclaimed —
A
AI Service Desk
aisera.com
Aisera's AI Service Desk is part of its agentic AI platform for enterprises, providing AI agents that automate IT ticket and service management, deflect and auto-resolve support requests, and predict and remediate major incidents. It integrates with enterprise systems such as ServiceNow, Microsoft Teams, Workday, Salesforce, Jira, and Okta to take autonomous actions rather than just answer questions. The platform also offers knowledge serving, summarization, and workflow automation capabilities across IT, HR, Finance, and other departments.
What it's for
Ticket and service management with 24/7 support and auto-resolutionProactive major incident prediction and remediationUser access management and account recoveryApplication access management and software provisioning automationVM provisioning automation (AWS, Azure, and more)Automated IT support for staff (password resets, VPN access)Employee self-service for IT and HR issues
Features 17
- Agent Assist for support agent productivity
- Agent Composer for creating custom AI agents via natural language
- AI Workflow Builder (Hyperflows) for cross-domain automation
- AI-driven ticket and service management with auto-resolution
- AIOps for incident detection using metrics, events, logs, and traces (MELT)
- Aisera Unify integration backbone using A2A, MCP, and AGNTCY
- Analytics & Insights for agent performance optimization
- Application access and software provisioning automation
- Autobrief for document upload and insight generation
- Document and log summarization
- Enterprise/domain-specific LLMs with custom tuning
- GenIQ enterprise assistant for general work tasks
- Knowledge generation for self-service articles
- Knowledge serving from enterprise knowledge bases
- Multi-channel support including Microsoft Teams and webchat
- Proactive major incident prediction and automated remediation
- User access management automation
At a glance
self-hostable
TypeWeb app
DeploymentHybrid
PlatformsWeb
Forenterprises, IT teams, HR teams, Finance teams, Customer service teams
CompanyAisera
Integrations
Microsoft TeamsServiceNowWorkdaySalesforceJiraOktaAWSAzureGCP
Complianceself-reported
ISO/IEC 27001CSA Star Level 1SOC 2GDPRHIPAACCPA
Pricing
No public pricing is listed; the site directs prospects to request a customized quote or demo.