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Desk365

AI-powered helpdesk for teams of all sizes·desk365.io

$12–$32/mo · Free plan See pricing ↓

Desk365 is a cloud-based helpdesk and ITSM platform that unifies customer support and internal IT operations in one workspace. It combines omnichannel ticketing (email, Microsoft Teams, web widget, web form, support portal), AI-driven automation (AI Agent and AI Copilot), knowledge base, SLA management, and IT asset and change management. It is built with deep native integration into Microsoft 365, including Teams, Entra ID, Intune, and Power Automate.

What it's for

Managing customer support tickets across multiple channelsRunning IT helpdesk operations alongside customer supportTicketing and support directly inside Microsoft TeamsTracking and managing IT hardware and software assetsStandardizing IT change/approval workflowsPublishing internal and public knowledge base articlesAutomating repetitive support tasks and ticket routingMonitoring SLA compliance with reminders and escalationsDeploying AI agents to auto-resolve repetitive customer queries

Features 20

AI Agent for automated query resolution
AI Copilot for drafting replies, summarizing tickets, and generating KB articles
Canned responses library
Change/Approval Management workflows
Customer support portal with branding customization
Data redaction for sensitive information
Internal and multi-brand Knowledge Base
IT asset management with lifecycle tracking
Microsoft Entra ID sync and SSO
Microsoft Intune asset sync
Microsoft Teams native ticketing integration
Multi-department access and configuration
Multi-factor authentication and custom password policies
Power Automate connector for third-party integrations
Reports and analytics with Power BI integration
Round Robin and load-based ticket assignment
SLA management with reminders and escalations
Unified inbox across all support channels
Web widget and web form ticket submission
Workflow automation and macros

At a glance

free tierfree trialAPI

TypeWeb app

DeploymentCloud

PlatformsWeb

LanguagesEnglish, Deutsch, Español, Português, Español (América Latina), Português (Brasil), Français, Italiano, Nederlands, Polski, Svenska, 日本語, 한국어, 中文

ForIT teams, customer support teams, human resources teams, facilities teams, businesses of all sizes

CompanyDesk365 · 2020

Integrations

Microsoft TeamsPower BIMicrosoft IntuneMicrosoft Entra IDMicrosoft 365 CopilotMicrosoft AuthenticatorAsanaJiraAuthyPower AutomateAzure DevOpsGoogle Authenticator

Complianceself-reported

SOC 2 Type IIHIPAAGDPR

Pricing

Displayed per-agent prices ($12/$22/$32) are billed annually; a monthly-billing toggle is offered on the pricing page but the monthly rate itself is not stated in the text. A lifetime free plan is limited to 50 tickets per month. AI Agent capability is a separate credit-based add-on at $50 per 1,000 credits. Prices can also be viewed in EUR, GBP, or AUD via a currency selector, though USD figures are shown by default.

Free PlanFree

Lifetime free plan; begins automatically at the end of the free trial. Ideal for solopreneurs or personal projects.

Manage up to 50 tickets per month

STANDARD$12/user/mo · billed annually

Price shown is billed annually.

PLUS$22/user/mo · billed annually

Price shown is billed annually; described as the most popular plan.

PREMIUM$32/user/mo · billed annually