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Workativ

AI Agents for Employee Support – Automate HR & IT Help 24/7·workativ.com

Workativ is an AI-powered workplace support platform that deploys AI agents inside Slack, Microsoft Teams, and web chat to automate employee support for HR and IT teams. The agents answer employee questions (PTO, benefits, password resets, policy queries) and autonomously execute actions such as onboarding, offboarding, access provisioning, and ticket creation by integrating with HRIS and ITSM systems. It includes an AI Agent Studio for building agents, RAG-based Knowledge AI search, AI App Workflows, and a shared live chat inbox for human escalation.

What it's for

Password reset and account unlock automationUser provisioning automationEmployee onboarding automationEmployee offboarding automationLeave management automationPayroll inquiry automationAccess provisioning and approval workflowsTicket creation and status updates in ITSM toolsIT policy and knowledge Q&ABenefits enrollment and HR query automation30/60/90 day employee check-insPerformance review cycle automation

Features 19

30/60/90 day check-ins automation
Access provisioning with automated approval workflows
AI Agent Studio for building AI agents
AI App Workflows connecting agents to HRIS/ITSM apps
AI Guardrails
Deployment on Slack, Microsoft Teams, and web chat widget
Device and hardware support triage
Email and Microsoft 365 issue resolution
Employee onboarding and offboarding automation
Incident reporting with auto-categorization and routing
IT policy and knowledge Q&A
Knowledge AI (RAG) search across multiple sources
Password reset and account unlock automation
Performance review cycle automation
RBAC, SSO, MFA, and SIEM integration security controls
Shared Live Chat Inbox for human escalation
Software installation request handling
Ticket creation and status updates in ServiceNow/Jira/Freshservice
VPN and network troubleshooting guidance

At a glance

free tierfree trial

TypeWeb app

DeploymentCloud

PlatformsWeb

Forsmall businesses, SMBs, mid-market teams, enterprises, IT teams, HR teams

CompanyWorkativ

Integrations

ServiceNowFreshserviceJira Service ManagementSolarWinds ServiceDesk PlusOktaMicrosoft Azure ADJumpcloudMicrosoft Office 365OneloginBambooHROrangeHRMZoho PeopleGustoSAP SuccessFactorsMicrosoft IntuneMobileIronHexnodeCitrixManageEngine MDMWorkdayUKGADPPersonioOracle HRMSSharePointGoogle DriveNotionSlackMicrosoft TeamsConfluenceActive DirectoryDeputyPeople HR

Complianceself-reported

SOC 2SOC 2 Type IIISO 27001GDPRHIPAAISO/IEC 27701:2019

Pricing

Pricing is session and execution-based ('you pay for what you use, not for headcount'). Enterprise tier pricing is available on request. A free plan is mentioned but details are not publicly listed.

Starter$99/mo

Best for small teams, trial, proof-of-concept

200 AI Chat Sessions, train up to 3 Million Characters, 1 AI Agent, 2 Actions, 1 Admin/Live Agent, 30 days Data Retention

Business$349/mo

Marked 'MOST POPULAR'; best for growing teams, SMBs, mid-market

500 AI Chat Sessions, train up to 10 Million Characters, 2 AI Agents, 5 Actions, 3 Admins/Live Agents, 60 days Data Retention

EnterpriseQuote

Best for large enterprises, complex workflows

Everything in Business plan, more AI sessions and apps, custom app integrations, more training limit, more live agents, train AI on images & advanced documents

Save 15% when billed yearly