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Ameyo

ameyo.com

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Ameyo is a customer experience platform offering omnichannel contact center and helpdesk software, including inbound/outbound call center tools, ticketing, chatbot, voicebot, and WhatsApp Business API capabilities. It supports sales, service, and collections use cases and is deployable on-premise, in the cloud, or in a hybrid configuration. Ameyo is now offered as part of the Exotel product family (branded 'Omni Contact Center - Ameyo').

What it's for

Inbound call center managementOutbound call center campaignsOmnichannel ticketing and helpdesk supportCustomer service automationDebt collectionSales automationMarketing campaignsCustomer journey management across channels

Features 23

  • Auto Call Distributor (ACD)
  • Auto Dialer
  • Chatbot
  • Conversational AI Voicebot
  • CRM Integration
  • HelpDesk Automation
  • Inbound Call Center
  • IVR (Interactive Voice Response)
  • Knowledge Base
  • Live Chat
  • Omnichannel Automation
  • Omnichannel Ticketing
  • Outbound Call Center
  • Predictive Dialer
  • Reports & Dashboards
  • Routing Rules
  • Salesforce Integration
  • Self Service
  • Sentiment Analysis
  • Social Customer Journey Management
  • Unified Agent Desktop
  • WhatsApp Business API
  • Zendesk Integration

At a glance

self-hostable
TypeWeb app
DeploymentHybrid
PlatformsWeb
ForEnterprises, SMBs, Startups
CompanyExotel Techcom Pvt. Ltd.

Integrations

SalesforceZendeskWhatsApp Business APITruecallerGoogle's Business Messages

Resources

Pricing

No pricing plans are published; the site directs visitors to 'Request Pricing' or 'Request a Demo' for a quote.

Last checked 2 days ago·