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CBA Live Assist

Boost Your Customer Engagement·cbaliveassist.cba-gbl.com

CBA Live Assist is an on-premise solution that lets support agents connect with customers in real time via co-browsing, audio, and video directly from a website or app, without plugins. Agents can guide customers through forms, navigation, and purchases while communicating live. It is installed on the customer's own local server or private cloud, giving organizations full control over security and data protection.

What it's for

Help customers fill out formsGuide customers to navigate a website or appHelp customers find the right page or productAssist customers to buy a product or serviceDemonstrate features of a device or app

Features 12

Assisted form filling
Avaya Compliant
CISCO Certified
Co-browsing between agent and customer
Device or app feature demonstration
Guided website/app navigation
Integration with third-party apps
No-plugin operation from website or app
On-premise installation on local server or private cloud
Product/service purchase assistance
Real-time audio communication
Real-time video communication

At a glance

TypeWeb app

DeploymentOn-premise

PlatformsWeb

Forfinancial service institutions, insurance firms, medical organizations, call centers, car manufacturers, governments

CompanyCommunication Business Avenue, Inc · 2006

Integrations

CiscoAvaya

CBA Live Assist

What it's for

Features 12

At a glance

Integrations

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