CBA Live Assist is unclaimed —
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CBA Live Assist
Boost Your Customer Engagement·cbaliveassist.cba-gbl.com
CBA Live Assist is an on-premise solution that lets support agents connect with customers in real time via co-browsing, audio, and video directly from a website or app, without plugins. Agents can guide customers through forms, navigation, and purchases while communicating live. It is installed on the customer's own local server or private cloud, giving organizations full control over security and data protection.
What it's for
Help customers fill out formsGuide customers to navigate a website or appHelp customers find the right page or productAssist customers to buy a product or serviceDemonstrate features of a device or app
Features 12
- Assisted form filling
- Avaya Compliant
- CISCO Certified
- Co-browsing between agent and customer
- Device or app feature demonstration
- Guided website/app navigation
- Integration with third-party apps
- No-plugin operation from website or app
- On-premise installation on local server or private cloud
- Product/service purchase assistance
- Real-time audio communication
- Real-time video communication
At a glance
TypeWeb app
DeploymentOn-premise
PlatformsWeb
Forfinancial service institutions, insurance firms, medical organizations, call centers, car manufacturers, governments
CompanyCommunication Business Avenue, Inc · 2006
Integrations
CiscoAvaya