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HelpOnClick Live Chat

Convert visitors into clients, boost conversion rate by 40%·helponclick.com

$12.99–$49.99/user/mo · No free plan (30-day trial) See pricing ↓

HelpOnClick Live Chat is a chat-based customer support tool that lets businesses add a live chat widget to their website to engage visitors and convert them into customers. It includes a Virtual Agent chatbot for off-hours support, visitor monitoring, chat routing, reporting, and desktop/mobile apps for staying connected to customers. It integrates with major CMS and e-commerce platforms and social channels.

What it's for

Engaging website visitors to increase conversion rateProviding customer support via live chatSupporting university students with on-time help (Concordia University)Handling customer questions to reduce call volumesLive chat for e-commerce businesses

Features 20

Advanced reporting on customer service ratings and operator performance
Automatic email of chat transcripts
Canned messages and real-time typing preview
Chat routing (rotates chat requests per admin settings)
Chat transfer between operators
Copy-and-paste chat widget setup in under 5 minutes
Customizable chat widget design to match website look and feel
Dedicated plugins for major CMS and e-commerce platforms
Desktop and mobile apps for Windows, Mac OS, iOS, and Android
Google Analytics integration
IP address blacklist
Leave-a-message form when operators are offline
Manual and automated visitor invitations
Multi-language chatting
Pre-chat fields and custom consent message
Real-time visitor monitoring (location, current page, time on site)
Searchable chat history archives
Social media integration (Facebook, Twitter, Google+)
SSL-encrypted, secured communication
Virtual Agent chatbot for after-hours engagement

At a glance

free trial

TypeWeb app

DeploymentCloud

PlatformsWeb, Windows, macOS, iOS, Android

Forsmall and midsize businesses, real estate businesses, e-commerce businesses

CompanyHelpOnClick, Inc. · 2012

Integrations

Google AnalyticsTwitterGoogle+Facebook

Pricing

All paid plans are priced per agent/user per month with a Monthly, Quarterly, or Annually (20% off) billing toggle; the Quarterly tab showed the same per-agent rates as Monthly on the pricing page. The AI Assistant Add-on is billed separately at $29.99/month per website.

FREEFree

30-day trial, no credit card required; no Virtual Agent or Chat Routing

100 Chats per month, 1 Operator, 1 Department, 1 Website, 30 days Chat History

SILVER$12.99/user/mo

No Virtual Agent, No Chat Routing; annual billing rate reflects 20% discount

300 Chats per month, 3 Departments, 1 Website, 90 days Chat History

GOLD$19.99/user/mo

No Chat Routing; annual billing rate reflects 20% discount

5 Websites; Unlimited Chats, Operators, Departments, Chat History

PLATINUM$49.99/user/mo

Annual billing rate reflects 20% discount

10 Websites; Unlimited Chats, Operators, Departments, Chat History

20% off when billed annually, shown as a lower per-agent/month rate on Silver, Gold, and Platinum plans