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Chatbase

Conversational agents for customer experience·chatbase.co

$40–$500/mo · Free plan See pricing ↓

Chatbase is an AI customer support platform for building and deploying AI agents that resolve complex support queries, automate customer service workflows, and improve resolution rates. Agents are trained on a business's own data (docs, help center, past conversations), can take real actions on external systems such as CRMs and order/payment platforms, and can be deployed across channels including website chat, email, voice, Slack, WhatsApp, and Messenger. The platform includes a built-in helpdesk, analytics, and multi-model AI support.

What it's for

Resolve complex customer support queries across chat, email, and voiceAutomate customer service workflowsOnboard and activate new users with step-by-step guidanceTroubleshoot technical issues using product docs and account stateRestore account access (password resets, login issues)Resolve billing or plan changes (upgrades, cancellations, refunds)Qualify leads and route them to salesHandle bookings, availability, and rate questions for hospitalityProcess order status lookups, returns, and refunds for e-commerceEscalate conversations to human agents with natural-language rulesSummarize customer issues and surface trends via an analytics assistant

Features 20

80+ language support with automatic language detection
Advanced reporting and analytics dashboard, including sentiment and topic tracking
AI actions on external systems (update subscriptions, modify orders, check status, process refunds)
API access and client libraries
Auto-retraining/auto-resync of agents on updated data sources
Built-in helpdesk that works alongside existing tools like Zendesk or Intercom
Conversation history, logs, and search
Custom AI agent instructions, personality, and guardrails
Embeddable chat bubble for any website
Interactive widgets that respond with account/order data, not just text
iOS and Android SDKs for embedding the agent in mobile apps
Multi-channel deployment (web, Slack, WhatsApp, Messenger, Instagram, voice, email)
Multi-model AI support (OpenAI, Anthropic, Google, DeepSeek, Meta, MoonshotAI, Mistral, Z.ai models)
Outbound campaigns and voice telephony
Playground for testing different AI models and settings
Real-time data sync with CRMs and order management systems
Smart escalation to human agents with natural-language rules
SOC 2 Type II and GDPR compliant; HIPAA-eligible on Enterprise
Team collaboration with role-based access
Whitelabel and custom branding

At a glance

free tierfree trialAPI

TypeWeb app

DeploymentCloud

PlatformsWeb

Forbusinesses running customer support, SaaS and dev-tools companies, retail and e-commerce businesses, travel and hospitality businesses, financial services companies

CompanyChatbase Inc. · 2023

Integrations

WordpressOdooMakeSunshineIntercomWhatsAppSlackZapierFreshdeskCal.comHubSpotHelpscoutCalendlySalesforceGorgiasTwilioInstagramShopifyStripeMessengerZoho DeskNotionZendesk

Complianceself-reported

HIPAASOC 2 Type IIGDPR

Resources

Pricing

A monthly/yearly toggle advertises '20% off yearly plans' but does not display the resulting per-plan annual prices. Enterprise pricing is custom, based on a commitment to message credits, conversations, or resolutions.

FreeFree

Limited access to models, 50 message credits/month, 1 member

50 message credits/month, 1 member; AI agents get deleted after 14 days of inactivity on the free plan

Hobby$40/mo

7-day trial available

700 message credits/month, 2 members

Standard$150/mo

Marked as 'Popular'; 7-day trial available

4,000 message credits/month, 3 members

Pro$500/mo

7-day trial available

15,000 message credits/month, 5 members

EnterpriseQuote

Custom quote; contact sales

Custom, based on a commitment to message credits, conversations, or resolutions

20% off yearly plans (exact annual prices per plan not shown)