Convot is unclaimed —

Convot

Support software without the resolution tax.·convot.io

Convot is an all-in-one customer-support platform combining a shared inbox, live chat widget, help center, changelog/roadmap portal, status page, and in-chat scheduling with a grounded AI support agent called Cove that resolves tickets from a team's own documentation. It charges usage-based AI pricing at $0.20 per resolved conversation instead of per-seat fees, and it includes Shopify Partner API revenue intelligence (MRR, plan, LTV, churn risk) shown alongside each conversation. It positions itself for SaaS and software support teams, with particular emphasis on teams building Shopify apps.

What it's for

Resolving customer support tickets automatically with a grounded AI agentRunning live chat support embedded in a web app or Shopify storefrontManaging support conversations in a shared, contact-centric inboxPublishing a searchable multi-language help centerTracking merchant MRR, churn risk, and LTV alongside support conversationsPublishing a public changelog and roadmap merchants can vote onRunning a branded status page with uptime monitoringBooking calls from within a support conversationMigrating support data from Crisp, Intercom, Zendesk, or Freshdesk

Features 19

9 HMAC-signed webhooks and a REST API
AI frustration escalation before churn
Automatic AI QA grading of every conversation
Branded status page with uptime monitoring
Claude-powered live translation in 25+ languages
Confidence-threshold escalation to a human agent
Contact-centric shared inbox with saved views, assignment, notes, @mentions
Cove AI agent: grounded AI ticket resolution with source citations
Custom sending domain and custom help-center domain
Five AI reply modes (off, suggest drafts, auto-when-offline, auto, hybrid)
HMAC identity verification for chat sessions
In-chat scheduling with Google Meet and reminders
Live chat widget with custom branding, dark mode, and file uploads
Multi-language help center / knowledge base on a custom domain
Native iOS and Android mobile app with push notifications
One-click Crisp import of conversations, contacts, and articles
Post-uninstall churn attribution
Public changelog and roadmap with merchant voting
Shopify revenue intelligence: MRR, plan, LTV, and churn risk per conversation

At a glance

free tierfree trialAPI

TypeWeb app

DeploymentCloud

PlatformsWeb, iOS, Android

ForSaaS and software support teams, Shopify app developers/teams

CompanyConvot · 2025

Integrations

SlackGoogle MeetCrispShopifyZapier

Complianceself-reported

GDPRUK GDPR

Resources

Pricing

Annual billing is available on request via a quote rather than a published rate. Billing is monthly with no contract and can be cancelled anytime. Cove AI usage pricing ($0.20 per resolved conversation) applies on top of the flat monthly plan fee.

CommunityFree

Automatically unlocked for any Shopify app developer under $1,000/mo MRR; no card or application required.

3 seats · 1 app · full platform and revenue dashboard; free automatically for Shopify app teams under $1,000/mo MRR; shows 'Powered by Convot' branding until you cross $1k MRR

Starter$49/mo

1 app, +$20/mo per extra app, 3 seats, +$10/mo per extra seat, Full platform: chat, help center, changelog, roadmap, status, scheduling, Revenue dashboard: MRR, churn risk & LTV, AI escalation, QA & churn (fair-use credits), Cove AI agent add-on: $0.20/resolved conversation, Remove Convot branding, Webhooks, API & Crisp import

1 app (+$20/mo per extra app); 3 seats (+$10/mo per extra seat)

Growth$79/mo

14-day trial offered.

2 apps (+$20/mo per extra app); 7 seats (+$10/mo per extra seat)

Pro$149/mo

14-day trial offered.

5 apps (+$20/mo per extra app); 12 seats (+$10/mo per extra seat)

Scale$299/mo

Sold via demo/sales contact rather than self-serve trial.

Unlimited apps, no per-app fee; 20 seats (+$10/mo per extra seat)