Intercom is unclaimed —

Intercom

A complete system for human and AI customer service·intercom.com

Intercom is a customer service platform that combines an AI-powered helpdesk with Fin, a natively integrated AI Agent, so human agents and AI collaborate in one workspace. It provides an omnichannel inbox, AI-powered ticketing, a help center/knowledge hub, and real-time agent assistance via Copilot. Fin resolves customer queries across channels like phone, email, chat, and Slack, learning from human reps to continuously improve resolution rates.

What it's for

omnichannel customer support inboxAI-powered ticketing and resolutionself-service help center / knowledge baseproactive customer messaging and onboardingreal-time agent assistance via Copilotdeploying an AI agent across phone, email, chat, and Slackanalyzing support performance and quality

Features 19

AI-driven Simulations to test Fin
AI-powered ticketing system
APIs and SDKs for custom integrations
Copilot personal AI assistant for agents
Deployment of Fin across phone, email, chat, and Slack
HIPAA support
Knowledge Hub for centralizing support content
Live chat
Multibrand Messenger / Help Center
Natively integrated AI Agent (Fin)
Omnichannel inbox (chat, email, phone, social)
Proactive outbound messaging (Posts, Checklists, Product Tours, Surveys, Series)
Public, private, and multilingual Help Center
Real-time conversation translation
Reporting and analytics
Round robin conversation assignment
Service level agreements (SLAs)
SSO & identity management
Workflows automation builder

At a glance

free trialAPI

TypeWeb app

DeploymentCloud

PlatformsWeb, iOS, Android

Forindividuals, startups, and small businesses, growing support teams, large support teams

CompanyIntercom · 2011

Integrations

SlackShopifyGithubSalesforceWhatsAppAircall

Complianceself-reported

HIPAA

Resources

Docs

Pricing

A billing toggle for 'Billed annually' vs 'Billed monthly' is shown on the pricing page, but only single per-seat monthly figures ($29/$85/$132) are stated for Essential/Advanced/Expert without separate annual numbers. Beyond seats, usage-based charges apply for Fin outcomes ($0.99 each), WhatsApp, SMS, email campaigns, and Phone (all pay-as-you-go). Enterprise discounts may be available via Sales.

Essential$29/user/mo

Customer support for individuals, startups, and small businesses. Includes Fin AI Agent.

Per-seat pricing; 1 Full seat minimum to get started

Advanced$85/user/mo

Powerful automation tools and AI features for growing support teams.

Includes 20 free Lite seats

Expert$132/user/mo

Collaboration, security, and multibrand features for large support teams.

Includes 50 free Lite seats

Fin AI AgentQuote

For using Fin with an existing helpdesk (e.g. Salesforce); no setup, integration, or platform fees.

No seats required; minimum monthly commitment applies

Startups get up to 93% off plus 1 year of Fin free via the Early Stage program