SparrowDesk is unclaimed —

SparrowDesk

AI Customer Support Software That Automates 60% of Tickets·sparrowdesk.com

SparrowDesk is an AI-powered customer support/helpdesk platform that combines ticketing, live chat, an omnichannel inbox, and a help center with an AI agent (Zoona) that auto-resolves routine tickets and an AI Copilot that assists agents with summaries, drafts, and translation. It offers reporting, workflows, SLAs, business hours, customer portal, and CSAT tools, and integrates with common business apps. The product is built by the team behind SurveySparrow and ThriveSparrow.

What it's for

Auto-resolving repetitive customer support ticketsAssisting agents with AI-drafted replies and summariesManaging tickets across email, chat, and social channels in one inboxBuilding a searchable branded help centerTracking SLAs and business hoursMeasuring CSAT after conversationsAutomating workflows and repetitive actions with macrosReporting on ticket volume, response times, and AI resolutionsMultilingual customer support translation

Features 20

AI Copilot for agent-assisted replies and summaries
AI ticket auto-resolution (Zoona)
Business hours configuration
CSAT surveys
Customer portal
Help Center / knowledge base
Live chat widget
Macros for repetitive actions
MCP Server for AI tool integration
Mobile app
Mobile SDK (Android/iOS)
Multilingual translation of conversations
Omnichannel inbox (email, chat, WhatsApp, Slack, Facebook)
Reporting and custom reports
REST API
Round robin ticket assignment
Service Level Agreements (SLA) tracking
Ticketing system
Webhooks for real-time events
Workflow automation

At a glance

free tierfree trialAPI

TypeWeb app

DeploymentCloud

PlatformsWeb, iOS, Android

Forsmall businesses, IT industry teams, travel and hospitality businesses, ecommerce businesses, support teams

CompanySurveySparrow Inc.

Integrations

GmailSalesforceSurveySparrowMicrosoftPipedriveAttioSlackLinearHubSpotShopifyFacebook

Complianceself-reported

SOC 2 Type IIGDPR

Resources

Pricing

Enterprise plan lists $89/month but its call-to-action is 'Contact sales'. Zoona AI Agent and AI Copilot are separately priced add-ons on top of the base plans.

FreeFree

Live chat, Email ticketing, Prebuilt reports, Public Help Center

Up to 3 users; 500 conversations per month; 1 chat widget; 1 email; 1 Public Help Center

Starter$16/mo

Includes 5 Lite seats

5 Lite seats included; unlimited conversations

Professional$49/mo

Most popular plan; includes 20 Lite seats

20 Lite seats included; unlimited conversations

Enterprise$89/mo

CTA labeled 'Contact sales' despite listed $89/month price

50 Lite seats included; unlimited conversations

Save 20% with annual billing