Pulsedesk is unclaimed —

Pulsedesk

helpdesk for support·pulsedesk.com

Pulsedesk is a helpdesk platform for small and medium businesses that consolidates customer support requests from multiple channels (email, live chat, WhatsApp, client portal) into one system. It offers ticketing, workflow automation, SLA tracking, a knowledge base, a client self-service portal, and a mobile app. It includes an AI chatbot built on ChatGPT to help agents respond faster.

What it's for

Processing customer support requests from multiple channels in one placeAutomating ticket assignment and workflows with triggersProviding a self-service knowledge base for customersTracking SLA and customer service metricsGiving clients a portal to submit and track requestsResponding to customers via live chat and pop-up website widgetsUsing AI (ChatGPT) to speed up and improve support replies

Features 17

360-degree view of ticket status and agent workload
AI chatbot powered by ChatGPT for automated/assisted responses
Custom ticket fields and statuses
Customer satisfaction survey
Excel export of reports
Knowledge base for customer self-service
Live chat widget for websites
Mobile application for managing requests on the go
Multichannel ticketing system
Open API and third-party integrations
Pop-up chat widget
Reporting and analytics (first response time, average resolution time)
Response templates
SLA management and business hours tracking
Ticket assignment by load balancing
Whitelabel client portal
Workflow automation via triggers

At a glance

free trialself-hostableAPI

TypeWeb app

DeploymentHybrid

PlatformsWeb

LanguagesEN, PT

Forsmall and medium businesses (SMBs)

Integrations

GmailWhatsAppTelegram

Pricing

Cloud (SaaS) pricing is per user per month, with the rate depending on billing commitment length: $8/user/month billed for 12 months ($96 total), $9/user/month billed for 6 months ($54 total), or $10/user/month billed for 3 months ($30 total). All features are included in every cloud plan with no hidden fees. On-premise pricing starts from $8000 for a 12-month license with unlimited users, plus optional custom development services starting from $3500.

Cloud (SaaS)$8/user/mo · billed annually

14-day free trial, no credit card required. Cheaper per-user rate for longer billing commitment (12-month vs 6-month vs 3-month).

All features included in all pricing plans without limitation

On-premiseQuote

Starting price of $8000, described as license cost for 12 months, unlimited users. Additional services and customization available from $3500 per submitted application. Pricing appears quote-based ("from $8000").

Unlimited number of users