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EasyDesk

Resolve 70% More Support Requests With AI-Powered Agents·easydesk.app

EasyDesk is a customer support and help desk platform that helps businesses manage conversations, automate workflows, improve response times, and deliver exceptional customer experiences. It combines ticket management, live chat, multi-channel and social media support, SLA tracking, knowledge base and canned responses, feedback/roadmap management, and CSAT tracking in one workspace. The platform includes an AI assistant called Eden that auto-responds to common questions, triages tickets, and summarizes conversations. It also offers a mobile app so agents can manage tickets on the go.

What it's for

Manage and organize support tickets with filters and tagsAutomate workflows, assign tickets and track SLAsCentralize customer interactions from email, chat and social mediaUse canned responses and knowledge base articles to speed up repliesScale a support team as the company growsResolve routine questions automatically with Eden AICollect and analyze customer satisfaction (CSAT) scoresCapture and manage user feedback and public roadmaps

Features 19

Automated workflow and ticket assignment rules
CC and BCC on ticket updates
Changelog for product updates
CSAT surveys and analytics
Custom support portal branding (domain, colors, fonts)
Custom workflow automation & notifications
Data import from Freshdesk, Zendesk and Help Scout
Eden AI assistant for auto-responses, smart triage and instant conversation summaries
Feedback management with prioritization and ownership
Internal notes on tickets
Knowledge base and canned responses
Live chat support widget
Merge and split tickets
Mobile app for agents to manage tickets on the go
Multi-channel support (email, chat, social)
Public roadmap showing feedback status
SLA management and enforcement
Social media integration (Facebook, Instagram, WhatsApp)
Ticket creation and centralized management

At a glance

free tierfree trial

TypeWeb app

DeploymentCloud

PlatformsWeb, Android, iOS, Windows, macOS, Linux

ForStartups, Growing SMBs, Small Business, Mid Market Companies, Enterprise Companies, CX Managers, Support Managers, Support Agents, Operations Managers, IT Support Managers

CompanyEasyDesk AS

Integrations

FreshdeskZendeskHelp ScoutFacebookInstagramWhatsApp

Resources

Changelog

Pricing

Plans are shown with a monthly price and a discounted per-month rate when billed yearly (save 40%). Additional users, collaborators and brands can be purchased beyond plan limits. Enterprise buyers can also contact sales for personalized help and migration assistance.

FreeFree

2 users, Additional user, Collaborator, Additional collaborator, Email ticketing, Live chat support, Social media integration, Customer satisfaction (CSAT), Eden AI assistant, 1 Brand, Additional brand, 1 group, 1 channel, Unlimited contacts, Custom workflow automation & notifications

2 users, 1 brand, 1 group, 1 channel

Starter$48.5/mo

Save 40% when billed yearly

3 users, 10 collaborators, 1 brand, 2 groups, 2 channels

Pro$81.5/mo

Save 40% when billed yearly; marked as Recommended plan

5 users, 20 collaborators, 1 brand, 5 groups, 5 channels

Enterprise$165/mo

Save 40% when billed yearly

10 users, 50 collaborators, 1 brand, unlimited groups/channels

Save 40% when billed yearly