Deskpro is an omnichannel help desk platform for ticket management and support collaboration across email, chat, voice, social, and messaging channels. It includes AI features such as ticket summaries, draft responses, an AI chatbot, and intent/sentiment detection to automate workflows. Deskpro can be deployed via its cloud, private cloud, self-hosted, on-premise, or sovereign data centers, and offers extensive customization, automation, and reporting tools.
What it's for
Features 20
- 150+ built-in reports and custom dashboards
- AI Assist for drafting and summarizing replies
- AI Automate for intent/sentiment-based ticket routing
- AI chatbot
- AI Knowledge grounding answers in approved content
- Bot Flows
- CRM Sync
- Custom Apps building
- Customer Satisfaction Surveys
- Full REST API
- Lite Agents (view-only collaborators)
- Macros and Snippets
- Multi-Brand Help Centers
- Multi-regional/global data center hosting choice
- Round Robin ticket assignment
- Self-Service Help Center with knowledge base
- SSO and Two Factor Authentication
- Ticket Translation
- Triggers, escalations, and automations
- Unified inbox across channels
At a glance
Integrations
Complianceself-reported
Pricing
Deskpro Private (self-hosted/on-premise/sovereign deployment) pricing is not published; requires contacting sales. Custom Contracts available for Enterprise plan.
Unified inbox for every channel, Self-Service Help Center, Chatbot, Apps & Integrations, Mobile Apps, Reporting & Analytics, Standard Support
Minimum 5 agents
Everything in Deskpro Team, Lite Agents, Deskpro AI, AI-Powered Chatbot, Remove "Powered by Deskpro", Multiple Brand Support, Advanced Voice & Call Controls, Multi-Account, CRM Sync, Professional Support
Minimum 10 agents
Global Data Center is a paid upgrade choice across 22 AWS regions.
Minimum 25 agents
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