HelpSpot is unclaimed —

HelpSpot

Help Desk Software That Just Works·helpspot.com

HelpSpot is help desk software that consolidates support email, web portal, and API requests into a single ticketing system. It provides single-assignment ticketing with collision detection, automation triggers, built-in AI drafting and translation, satisfaction surveys, and a self-service knowledge base. The product is offered as US Cloud, EU Cloud, or self-hosted software, with identical features and pricing across all three deployment options.

What it's for

IT service desk ticket routing and hardware issue trackingHR service desk for confidential employee requestsgovernment support with audit trail and data residencyhealthcare support with HIPAA-compatible deploymentfinancial services regulated supportB2B customer support with SLA tracking and CRM integrationB2C customer support for high ticket volumeenterprise support coordination across multiple teamsmaintenance department work order trackingmigrating from other help desk tools such as Zendesk, Freshdesk, Help Scout, Intercom, Zoho Desk, Salesforce Service Cloud, ServiceNow, Jira Service Management, Kayako Classic, Spiceworks, osTicket, ManageEngine, and Outlook Shared Mailbox

Features 18

AI Composer for drafting agent replies
Automation triggers and mail rules
Built-in AI for auto-categorization, translation (40+ languages), tone/length rewriting, and summarization
Built-in satisfaction surveys (CSAT, loyalty, thumbs up/down)
Custom fields with 11 field types
Full audit trail with export-ready compliance reports
Knowledge base organized into books, chapters, and pages with WYSIWYG editing
Live Lookup for pulling data from external CRM/ERP/LDAP systems
MCP server for AI agent integration (Claude, ChatGPT, Cursor)
Multi-brand support with separate portals, mailboxes, and templates
Permission groups for multi-team/department data separation
REST API and webhooks
SAML single sign-on (Azure AD, Okta, Google Workspace)
Self-hosted SQL database access for reporting tools
Single-assignment ticketing with collision detection
SLA tracking with breach alerts
Unified shared inbox for unlimited mailboxes (Office365, Gmail, IMAP)
Zapier integration with 5,000+ apps

At a glance

free trialself-hostableAPI

TypeWeb app

DeploymentHybrid

PlatformsWeb, Windows, Linux

ForIT teams, HR teams, government agencies, healthcare organizations, financial services organizations, B2B support teams, B2C support teams, enterprise support organizations

CompanyUserScape, Inc. · 2005

Integrations

SlackMicrosoft TeamsSalesforceGoogle SheetsZapierTableauPower BIAzure ADOktaGoogle WorkspaceClaudeChatGPTCursorOffice365Gmail

Complianceself-reported

GDPRSOC 2HIPAA

Resources

Pricing

Pricing is based on an agent-count calculator; only the starting price ($899/year for 3 agents) is stated. Cloud and self-hosted deployments cost the same.

Annual Plan$74.92/user/mo · billed annually

Same price whether hosted on US Cloud, EU Cloud, or self-hosted. Sold in agent-count tiers, billed annually.

Starting at $899/year for 3 agents; price scales with agent-count tiers

15% discount for qualified non-profit organizations