ProProfs Help Desk is unclaimed —

ProProfs Help Desk

AI Help Desk Software That Resolves Tickets 3x Faster, Delightfully·proprofsdesk.com

ProProfs Help Desk is an AI-powered ticketing and customer support platform that centralizes customer-facing emails, live chat, social messages, and web form submissions into a shared inbox. It offers ticket automation, canned responses, reporting dashboards, and a built-in AI agent that can summarize tickets, draft responses, adjust tone, and resolve routine issues automatically. It also integrates with other ProProfs tools such as Live Chat, Knowledge Base, and Survey Maker to reduce support ticket volume.

What it's for

Converting incoming emails into trackable support ticketsManaging shared inboxes (sales@, support@, billing@, etc.)Automating ticket assignment via round-robin rulesProviding a branded customer/employee portal to view ticket historyAttaching files and screenshots to ticketsCollecting CSAT feedback after ticket resolutionGenerating scheduled performance reports for managersManaging tickets from mobile devicesResolving repetitive tickets automatically with AIPrioritizing urgent tickets using AI sentiment/urgency detection

Features 20

Advanced search across tickets
AI agent that resolves routine tickets automatically
AI insights and recurring-issue reports
AI response refiner
AI response suggestions/drafts
AI ticket prioritization by urgency/sentiment
AI ticket summarization
AI tone adjustment and rewriting
API and SSO support (Active Directory, LDAP)
Canned responses
CSAT surveys and satisfaction dashboards
Custom ticket forms
Merge and bulk ticket operations
Mobile apps for iOS and Android
Omnichannel ticketing (email, live chat, social, web forms)
Real-time reporting dashboards (response time, resolution time, overdue tickets)
Role-based permissions (admin, manager, staff, watcher)
Round-robin and rule-based ticket assignment automation
Shared inbox and unlimited customer-facing inboxes
Two-Factor Authentication

At a glance

free tierfree trialAPI

TypeWeb app

DeploymentCloud

PlatformsWeb, iOS, Android

Forsmall teams, growing businesses, mid-market teams, established businesses and enterprises

CompanyProProfs

Integrations

ProProfs Live ChatProProfs Knowledge BaseProProfs Survey MakerQualarooBIGContactsPicreelSalesforceMS DynamicsMS TeamsFacebookActive DirectoryLDAP

Complianceself-reported

GDPRCCPA

Pricing

A 15-day money-back guarantee is offered. Payment accepted via Visa, MasterCard, and American Express; PayPal not accepted; ACH/cheque accepted for purchases over $3,000 with a $100 processing fee.

Free PlanFree

Single-agent free plan; account creation required.

Single user, forever free; Email Ticketing limited to 100 tickets/month

Essentials$19.99/user/mo

Page text displayed $29.99/mo for this plan, but structured pricing data states $19.99/mo; the $19.99 figure was used per trust rules.

1 User · 1,000 tickets/month

Business$29.99/user/mo

Marked 'MOST POPULAR' on the pricing page.

1 User · 6,000 tickets/month

Business Complete Elite$179.97/user/mo

Annual price listed as $719.88 annually/user; described as AI-first plan for mid-market teams.

3 User Seats • 15,000 Tickets/mo • AI-First

Customer Delight Suite$499/mo

Bundle of 5 ProProfs tools, not Help Desk alone; priced starting at $499/month, $5,988 annually for all 4 products.

Unlimited users · 60,000 tickets/month

Save up to 50% with annual billing (per pricing page toggle).