Eloquant
Cloud Customer Experience platform·eloquant.com
Eloquant is a European SaaS software publisher dedicated to customer relationship management, offering an omnichannel contact center platform and voice-of-customer/satisfaction survey solutions. It helps companies manage, orchestrate, measure, and continuously improve customer conversations across channels (voice, digital, chatbot/callbot). The platform includes real-time supervision, quality monitoring, AI-based features, and reporting, and integrates with business tools such as CRMs. It serves over 320 active clients across multiple sectors, deployed in 40 countries, processing about 650 million voice, digital, and survey interactions per year.
What it's for
Features 15
- AI-based agent assistance with contextual response suggestions
- Bravo module for real-time transmission of customer compliments to agents
- Chatbot/Callbot automation
- Customer review management
- Digital channels management
- Integration with business tools/CRMs
- Interactive Voice Response (IVR/SVI) telephony
- Omnichannel contact center
- Omnichannel orchestration
- Quality monitoring
- Real-time supervision
- Reporting
- Satisfaction surveys
- Unified agent console
- Visio-assistance
At a glance
Integrations
Complianceself-reported