Eloquant is unclaimed —

Eloquant

Cloud Customer Experience platform·eloquant.com

Eloquant is a European SaaS software publisher dedicated to customer relationship management, offering an omnichannel contact center platform and voice-of-customer/satisfaction survey solutions. It helps companies manage, orchestrate, measure, and continuously improve customer conversations across channels (voice, digital, chatbot/callbot). The platform includes real-time supervision, quality monitoring, AI-based features, and reporting, and integrates with business tools such as CRMs. It serves over 320 active clients across multiple sectors, deployed in 40 countries, processing about 650 million voice, digital, and survey interactions per year.

What it's for

Improve customer satisfactionAnalyze and steer customer experienceIncrease team productivityAutomate interaction processingListen to the voice of the customerFoster employee engagementMigrate from an on-premise solution to the CloudOptimize customer journeysReduce customer response timesEnhance the value of customer reviews

Features 15

AI-based agent assistance with contextual response suggestions
Bravo module for real-time transmission of customer compliments to agents
Chatbot/Callbot automation
Customer review management
Digital channels management
Integration with business tools/CRMs
Interactive Voice Response (IVR/SVI) telephony
Omnichannel contact center
Omnichannel orchestration
Quality monitoring
Real-time supervision
Reporting
Satisfaction surveys
Unified agent console
Visio-assistance

At a glance

TypeWeb app

DeploymentCloud

PlatformsWeb

CompanyEloquant

Integrations

HubspotZendeskSalesforceMicrosoft Dynamics 365

Complianceself-reported

HDS