Kapture CX is unclaimed —

Kapture CX

An AI-powered customer experience platform·kapture.cx

Kapture CX is an enterprise-grade Agentic AI platform for customer experience that automates customer support using AI Agents trained on over 1 billion real conversations. It combines AI agents, human oversight, quality auditing, and operational intelligence into a single platform (AgentOS) for voice and non-voice channels such as email, WhatsApp, Instagram, and Facebook. It serves enterprises in industries like BFSI, Retail, Travel, Digital Native, Energy & Utilities, and Consumer Durables. The platform also includes ticketing, analytics, conversation intelligence, and employee experience tools.

What it's for

Collections (pre-due to 90+ DPD, fully automated)Claims Management (first notice to closure)Retail Banking self-serve for cards, accounts, disputesLoan Lead Acquisition (inquiry to disbursal)Returns & Refunds resolution without agent involvementOrder Management (track, modify, resolve)Cart Abandonment re-engagementPost-Order Journeys / delivery updatesCancellations & Refunds (policy-checked, automated)Booking Assistance across channelsTravel Concierge (upgrades & modifications)Itinerary Changes / rebookingUser Onboarding (KYC to activation)Customer Outreach triggered by behaviorTechnical Support triage and deflectionSubscription Management (upgrades, renewals)Customer Enrolment (plan selection to connection)Outage Management with real-time updatesService Requests / field scheduling and dispatchBilling Disputes resolution with audit trail

Features 18

1000+ API Integrations
Advanced Ticketing with SLA enforcement and auto-classification/routing
AI Agents for Employee Experience (HR/IT service desk)
AI Agents for Non-Voice Support (Email, WhatsApp, Instagram, Facebook)
AI Agents for Quality Audits (scoring 100% of interactions)
AI Agents for Support Teams (next-best actions, knowledge assist)
AI Agents for Voice Support
AI Ticket Summary
Conversation Intelligence (surfacing intents, broken journeys, product issues)
GenAI Surveys & Feedback Management
Knowledge Base
Multilingual 24x7 Support (40+ languages for voice bots)
Observability Platform for real-time monitoring of AI Agent interactions
Profanity Detection
Reports & Analytics dashboards
Side Conversations
Smart Ticket Routing
Vitos Agent Builder - no-code AI agent creation and deployment

At a glance

API

TypeWeb app

DeploymentCloud

PlatformsWeb

Forenterprises, BFSI, Retail, Travel, Digital Native companies, Energy & Utilities providers, Consumer Durables companies

CompanyKapture CX · 2014

Integrations

SalesforceSAPWhatsAppInstagramFacebookXGoogle Cloud Marketplace

Complianceself-reported

SOC 2ISO 27001HIPAAGDPRPCI DSSDPDPAISO 42001CERT-In

Resources

Docs

Pricing

Kapture uses a fully custom, modular pricing model based on products chosen, number of users, interaction volumes, and AI features/add-ons. No fixed pricing tiers or amounts are published; enterprises must request a custom quote. Multi-currency billing is supported for global enterprises.

Volume-based discounts and multi-year commitments are available for large enterprises.