Capacity
The AI platform for every customer interaction.·capacity.com
Capacity is a unified CX automation platform that uses agentic AI to power AI agents, real-time agent assist, and post-interaction automation. It resolves customer and employee inquiries across chat, voice, SMS, email and web using a shared AI Knowledge Orchestration Layer, while also offering real-time agent guidance, conversation intelligence/auto QA, and outbound campaign automation. It is built for contact centers, customer support, IT, HR, and sales/marketing teams.
What it's for
Features 20
- 250+ prebuilt integrations
- AES-256 encryption at rest and TLS 1.2+ in transit
- AI Agent Builder
- AI-powered virtual agents across chat, voice, SMS, email and web
- Audit logs
- Auto QA (AQA) for automated quality assessment
- Call and screen recording
- Cobrowse
- Conversation intelligence and CSAT insights
- Data indexing
- Developer platform with open APIs
- Helpdesk and automations
- Knowledge base
- Live chat and inbox
- No-code workflow automation
- Outbound SMS, voice and WhatsApp campaigns
- Real-time Agent Assist with live suggestions and coaching
- Role-based access control
- Sentiment detection and branded voice speech recognition
- Single sign-on (SSO) via Okta, Azure AD
At a glance
Integrations
Complianceself-reported
Pricing
Pricing combines an annual platform fee with usage-based charges for AI Agents (billed per response, per minute, or per message depending on channel) and add-ons for integrations and Agent Assist; exact dollar rates are not publicly listed and Enterprise is a custom, quote-based package.
No numeric price shown; part of a platform fee plus usage-based pricing structure.
Up to 100GB storage
Marked as 'Most Popular'; no numeric price shown.
Up to 1TB storage
Custom package built with the sales team; no numeric price shown.
Up to 2TB storage