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Capacity

The AI platform for every customer interaction.·capacity.com

Capacity is a unified CX automation platform that uses agentic AI to power AI agents, real-time agent assist, and post-interaction automation. It resolves customer and employee inquiries across chat, voice, SMS, email and web using a shared AI Knowledge Orchestration Layer, while also offering real-time agent guidance, conversation intelligence/auto QA, and outbound campaign automation. It is built for contact centers, customer support, IT, HR, and sales/marketing teams.

What it's for

AuthenticationBenefits AdministrationCall CoachingCall QAEmail AutomationEmployee OnboardingIntelligent Voice AssistantLead GenerationTech Support

Features 20

250+ prebuilt integrations
AES-256 encryption at rest and TLS 1.2+ in transit
AI Agent Builder
AI-powered virtual agents across chat, voice, SMS, email and web
Audit logs
Auto QA (AQA) for automated quality assessment
Call and screen recording
Cobrowse
Conversation intelligence and CSAT insights
Data indexing
Developer platform with open APIs
Helpdesk and automations
Knowledge base
Live chat and inbox
No-code workflow automation
Outbound SMS, voice and WhatsApp campaigns
Real-time Agent Assist with live suggestions and coaching
Role-based access control
Sentiment detection and branded voice speech recognition
Single sign-on (SSO) via Okta, Azure AD

At a glance

free trialAPI

TypeWeb app

DeploymentCloud

PlatformsWeb

Formid-market and enterprise contact centers, contact centers, customer support teams, HR & operations teams, IT support teams, sales & marketing teams

CompanyCapacity · 2017

Integrations

HubSpotSharePointWorkdayAsanaGoogle WorkspaceRingCentralOneDriveNICEMicrosoft TeamsZoomAthenahealthAvayaBoxZendeskAzure ADOktaSAPAWS ConnectSlackJiraSalesforceServiceNow

Complianceself-reported

HIPAACCPASOC 2 Type IIGDPR

Pricing

Pricing combines an annual platform fee with usage-based charges for AI Agents (billed per response, per minute, or per message depending on channel) and add-ons for integrations and Agent Assist; exact dollar rates are not publicly listed and Enterprise is a custom, quote-based package.

CoreQuote

No numeric price shown; part of a platform fee plus usage-based pricing structure.

Up to 100GB storage

ProQuote

Marked as 'Most Popular'; no numeric price shown.

Up to 1TB storage

EnterpriseQuote

Custom package built with the sales team; no numeric price shown.

Up to 2TB storage