Featurebase is unclaimed —

Featurebase

Modern Support & Feedback Platform·featurebase.app

Featurebase is a customer support and product feedback platform that unifies an AI-powered omnichannel inbox, a feedback board with public roadmaps, a self-serve help center, and a changelog tool into one system. It lets support, product, and go-to-market teams collect and prioritize customer feedback, resolve support tickets with AI assistance, and announce product updates across their product, website, and email. The platform is built for SaaS companies ranging from startups to enterprises.

What it's for

Collecting and centralizing customer feedbackRunning a public product roadmapProviding AI-powered customer support across channelsAnnouncing product updates via changelogOffering self-serve support through an AI help centerMigrating existing conversations and help center content from another support platform

Features 20

AI Copilot for agent assistance
AI-based feedback prioritization
AI-drafted replies & macros
AI-powered help center search answers
API, MCP, and Webhooks access
Automatic closing of the feedback loop when requests ship
Centralized feedback hub with public roadmap and voting
Customer data sync and account management overview
Data migration from other support platforms
Fibi AI support agent for automatic issue resolution
In-app changelog widgets
Mobile app (iOS & Android) for support
Multi-brand & multilingual help center (40+ languages)
Notion-like documentation editor
Omnichannel support inbox (in-app, Slack, Discord, email)
Public changelog page with custom domain and branding
Release segmentation by user attributes
SLAs and conversation prioritization
SSO & identity management
Workflows & automations (SLAs, trial extensions, discounts)

At a glance

free tierAPI

TypeWeb app

DeploymentCloud

PlatformsWeb, iOS, Android

Forstartups, enterprises, support teams, product teams, GTM teams

CompanyFeaturebase · 2020

Integrations

SlackDiscordSalesforceHubSpotAzure DevOps

Complianceself-reported

GDPRCCPASOC 2

Resources

Changelog

Pricing

Paid plan prices ($29, $59, $99 per seat/month) are shown as billed yearly; an additional $0.49 per AI resolution usage charge applies on paid plans. No credit card is required to start the free plan. Enterprise pricing can include custom invoicing.

FreeFree

Live chat, Unlimited conversations, Unified inbox & ticketing, Mobile app, Assign & snooze conversations, Internal notes, Feedback

1 seat, forever free, for individuals getting started

Growth$29/user/mo · billed annually

Price displayed as $29/seat/month when billed yearly

For fast-growing startups

Professional$59/user/mo · billed annually

Price displayed as $59/seat/month when billed yearly

For scaling & multi-team orgs; includes 20 free Lite seats

Enterprise$99/user/mo · billed annually

Price displayed as $99/seat/month when billed yearly; custom invoicing available

For large organizations; includes 50 free Lite seats

Startup Program: 86% off Featurebase Plus and 1 year of Fibi AI free, for companies founded less than 2 years ago with fewer than 6 employees; includes access to all Professional features.