UserEcho
All-in-one customer support software·userecho.com
UserEcho is customer support software that combines helpdesk ticketing, a feedback/community forum, a knowledge base, and live chat into one branded portal. It lets support teams turn emails into tickets, collect and vote on feature ideas, publish self-service FAQs, and chat with website visitors in real time. The company reports over 27,000 customers using the product.
What it's for
Features 22
- Akismet spam filtering
- Analytics and community statistics
- Categories, sub-categories, and tags
- Chat transcripts and triggers
- Custom fields and custom topic types/statuses
- Email ticketing
- Feedback forums
- Knowledge base
- Live chat
- Merging topics
- Multi-language interface
- Multilogin via OpenID
- Private forums
- Rich content editing
- Simple moderation
- Single sign-on
- Support ticketing / helpdesk
- Surveys
- User ratings (Karma)
- Voting and multi-vote on topics
- Webhooks and API access
- White-label branding and custom CSS
At a glance
Integrations
Resources
Pricing
Universal plan pricing is per agent, billed monthly ($25) or annually ($19/mo equivalent). Free plan available with limited features. Non-profit/civic/government entities may get special pricing on request.
$25/month billed monthly, or $19/month billed annually, per agent.
Price is per agent; users can be added or removed at any time
Account is automatically limited to this plan at the end of the trial if no credit card is provided.
Includes 1 support agent, 1 forum and fewer features
Special pricing offered to non-profit, civic, or governmental entities upon review.