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Fernand

The fast, calm customer support platform for SaaS·getfernand.com

From $29/user/mo · No free plan (14-day trial) See pricing ↓

Fernand is a shared-inbox customer support platform built for SaaS founders and small teams. It consolidates email, live chat, Slack, contact forms, and DMs into one inbox, offers an AI Agent for front-line support, and includes a knowledge base builder and automation rules. It integrates with tools like Stripe, GitHub, and Linear to bring product context into support conversations.

What it's for

Consolidating support channels into one shared inboxHandling bug reports and refund requestsEmbedding live chat and a knowledge base in a productAutomating triage, assignment, and tagging of conversationsUsing AI to draft or auto-reply to customer messagesTracking bug reports and feature requests via Linear/GitHubBuilding a custom support experience via the API

Features 18

AI Agent for front-line customer support
AI conversation summaries
AI-generated smart replies and drafts
Authenticated user identification in widget
Automation rules (triage, tagging, assignment, webhooks)
Custom data sidebar via API endpoint and Liquid templating
Custom domain and white-labeled knowledge base
Embeddable live chat and support widget
Headless API for building custom support experiences
Keyboard shortcuts for inbox actions
Knowledge base with block editor and static site generation
Light and dark mode
Linear and GitHub issue tracking integration
Multi-language widget support
Scoped/permissioned API keys
Shared inbox consolidating email, live chat, Slack, DMs, and contact forms
Slack Connect support integration
Smart snippets / keyboard-driven saved replies

At a glance

free trialAPI

TypeWeb app

DeploymentCloud

PlatformsWeb

LanguagesEN, FR, DE, NL, IT, ES, PT, PL, SV, DK, TR

ForSaaS founders, small teams, bootstrapped SaaS businesses

CompanyFernand SAS

Integrations

ZapierSlackn8nLemon SqueezyGitHubLinearDodo PaymentsStripePolar.shPaddleMake

Complianceself-reported

GDPR

Resources

Pricing

Free manual concierge migration from other helpdesk systems (Zendesk, Intercom, Front, Helpscout, Crisp, and others) is included. No enterprise sales team; built specifically for teams of 10 or fewer.

$29/user/month$29/user/mo

AI agents ride free with unlimited API calls and agent actions included. No credit card required for the 14-day trial.

Only users who can respond directly to customers ('active' users) count as a paid seat; unlimited 'passive' users can be invited for free.