HappyFox Help Desk brings AI-powered ticketing, automation, knowledge management, and omnichannel support to Customer Service, IT, HR, and Ops teams. It unifies email, chat, phone, and social channels into a single ticketing workspace with automation, SLA management, and an AI copilot that summarizes conversations and drafts replies. The platform is offered as a broader support stack that can be extended with Service Desk, CRM, chatbot, contact center, workflow automation, and business intelligence add-ons.
What it's for
Features 20
- AI Contact Center with voice/telephony, call routing, transcripts and summaries
- AI Copilot that summarizes tickets and drafts responses
- AI-powered ticketing
- Audit logs
- Automation workflows (Smart Rules)
- Autopilot AI agents for repetitive support tasks
- Business Intelligence analytics dashboards and cross-functional reporting
- Canned actions and responses
- Custom ticket fields and configurable workflows
- Data encryption
- Gen-AI chatbot for 24/7 self-service
- Integrations with 100+ business tools
- Knowledge base / self-service portal
- Live chat with unlimited agents on all plans
- Multi-brand help desk with separate email categories/signatures
- Omnichannel support (email, chat, phone, social media)
- Round-robin ticket routing
- SLA management and reporting
- SSO, MFA, and IP-based access restrictions
- Two-factor authentication (2FA)
At a glance
Integrations
Complianceself-reported
Pricing
Specific plan prices are not shown on these pages; HappyFox advertises 'unlimited agents' pricing as an alternative to per-seat fees, positioned as predictable and without hidden costs. A dedicated pricing page exists but no numeric rates were available in the reviewed content.
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