Ticketing As A Service is unclaimed —

Ticketing As A Service

An intuitive & easy Microsoft Teams ticketing system to handle service request and incidents efficiently.·teamswork.app

Ticketing as a Service is a native Microsoft Teams ticketing and helpdesk app that turns chats and emails into trackable tickets, each with an owner, priority, and SLA. It is built for IT, HR, and customer support teams to manage service requests and incidents directly inside Microsoft Teams, with automation, custom workflows, and reporting. The app is Microsoft 365 certified, runs on Microsoft Azure, and offers regional data hosting in the Americas, EMEA, and APAC.

What it's for

IT help desk and incident trackingHR ticketing for leave requests and employee inquiriesCustomer service inquiry and support trackingLegal ticketing for contract reviews and compliance tasksMarketing request-to-campaign workflow trackingManaging support requests across multiple client tenants for MSPsService request and incident management with SLA tracking

Features 19

Automation for rule-based ticket assignment
Custom fields and forms
Custom ticket workflow
Dashboard with Power BI and API-based reporting
Email support for users outside the Teams organization
Email to Ticket conversion
Idle Tickets Alert and Due Date Alert
Microsoft Single Sign-On
Multi-channel ticketing instances per Team or Channel
Multi-language support (English, French, Spanish, Portuguese, German, Korean, Italian, Japanese, Chinese, Indonesian, Arabic, Dutch, Hindi, etc.)
Open API for ticket automation and integration
Real-time chatbot and email notifications on ticket changes
Service Level Agreement (SLA) definition and tracking
Teams Personal App for consolidating tickets across tenants
Unified Ticket Chat between Teams Chat and Ticket Chat
Unlimited ticketing instances
Unlimited users/agents
Webhook support
XL/CSV export

At a glance

free tierfree trialAPI

TypePlugin / add-on

DeploymentCloud

PlatformsWeb

LanguagesEnglish, French, Spanish, Portuguese, German, Korean, Italian, Japanese, Chinese, Indonesian, Arabic, Dutch, Hindi

ForSMEs, IT departments, HR departments, customer support teams, Managed Service Providers, legal teams, marketing teams, large enterprises

CompanyTeamsWork

Integrations

Microsoft TeamsMicrosoft FormsPower AutomatePower BIMicrosoft AzureMicrosoft AppSourceAzure Marketplace

Complianceself-reported

SOC 2PCI DSSISO 27001HIPAAGDPRAustralian Privacy Act 1988

Resources

Docs

Pricing

Prices are per organization per month (unlimited users), shown in USD/EUR excluding tax; actual local pricing may vary by region and is calculated at checkout. Only one subscription per organization is needed.

Free Plan (Free Forever)Free

Per organization, unlimited users.

Free quota of 30 Tickets/month

Premium Plan$14/mo

Per organization, unlimited users.

Quota of 100 Tickets/month (monthly billing) or 1200 Tickets/year (annual billing)

Professional Plan$39/mo

Per organization, unlimited users. Recommended plan.

Quota of 300 Tickets/month (monthly billing) or 3600 Tickets/year (annual billing)

Leader Plan$117/mo

Per organization, unlimited users.

Quota of 1000 Tickets/month (monthly billing) or 12000 Tickets/year (annual billing)

Leader FlexQuote

Only available via Azure Marketplace subscription.

Same features and quota as the Leader Plan, with flexibility to exceed the quota

Enterprise PlanQuote

Personalized plan available by contacting sales.

Save up to 37% by billing annually instead of monthly.