Helprace
helprace.com
Helprace is a cloud-based customer service software suite combining a ticketing system with a self-service help desk. It lets businesses collect ideas and feedback, build a knowledge base, and run a customer community. More than 10,000 businesses use Helprace to support their customers.
What it's for
Features 22
- Agent collision detection
- Auto-assignment of tickets within teams
- Contact Cloud for pulling public user data
- Custom fields for tickets
- Customer/user profiles with interaction history
- Developer REST API
- Internal and public documentation/knowledge base
- Multiple product/sub-portal support
- Organizations and user groups with shared ticket access
- Public and private community discussions
- Regional data hosting (EU or US)
- Reporting on team performance and support loads
- Satisfaction rating collection
- Saved replies and macros
- Self-service portal with instant answers
- Service Level Agreement (SLA) tracking
- Single sign-on (SSO)
- Teams, ticket restrictions, and advanced ticket routing
- Ticketing system with unlimited mailboxes
- Time-based ticket rules and reminders
- Webhooks
- Workflow automation and instant rules
At a glance
Complianceself-reported
Resources
Pricing
Prices shown are per-agent, per-month rates billed annually; a separate 'Monthly Pricing' toggle exists on the pricing page but its non-annual figures were not captured in the visible text.
+100s more features listed
Ticketing system for one-on-one support
+100s more features listed
Ticketing system with Docs for self-service and Reporting features
+100s more features listed
All-inclusive customer service solution including Ticketing, Docs and Community tightly integrated
+100s more features listed
Feedback and self-service community for questions, ideas, problems and praise
+100s more features listed; text describing full inclusions was cut off on the source page
Multiple public or private Docs & Community sites
10% off when billed annually