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Brisk Support

Free Help Desk Software and Online Email Support System·brisksupport.com

$15–$30/mo · Free plan See pricing ↓

Brisk Support is a help desk and ticketing platform that lets support agents track, prioritize, and resolve customer emails, phone calls, and chat tickets from one place. It offers queues, routing, weighting and escalation rules, a knowledge base, reporting tools, and AI features such as automatic ticket summaries, AI-generated reply suggestions, and reply expansion. It also includes built-in machine translation for handling support requests across languages and time zones.

What it's for

Centralizing bug reports and customer feedback for engineering teamsCoordinating complex technical requests across teamsHandling orders, returns and customer questions for retail businessesPrioritizing and escalating outage reports for internet providersTracking guest requests and maintenance issues for hotels

Features 17

Agent assignment by specialty
AI answer recommendations
AI smart reply expansion
AI-generated ticket summaries
Automatic machine translation of incoming emails
Knowledge base articles
Machine translation for replies in customer's native language
Reporting by agent, queue, response time and resolution time
Routing and escalation rules
Searchable customer service history
Stock/canned response expressions
Team communication tracking
Ticket prioritization and weighting rules
Ticket queues by product or localization
Ticket response/resolution time tracking
Time-zone based ticket prioritization
Unified email, phone and chat ticketing

At a glance

free tierfree trial

TypeWeb app

DeploymentCloud

PlatformsWeb

Forsmall businesses, software companies, technology companies, retail businesses, internet providers, hotels

CompanyBrisk Cloudware Inc.

Pricing

Tier 2 and Tier 3 prices are per-agent, per-month rates billed annually; a free 6-month trial is offered before purchasing a paid plan; a demo account can also be tried.

Tier 1 (Free)Free

KB Articles, Reports

1-3 Agents, 500 Tickets per month, 1 queue, 1 GB Attachment Storage (stores for 60 days only)

Tier 2$15/user/mo · billed annually

Billed annually

2500 Tickets per month, 1-10 Queues, 5 GB Attachment Storage

Tier 3$30/user/mo · billed annually