Hesk
Powerful, flexible, and reliable help desk software.·hesk.com
Hesk lets you set up a web-based customer support portal or an IT help desk. It offers ticket submission, tracking, assignment, and collaboration, plus a built-in knowledge base to reduce incoming tickets. It is available either as free, self-hosted PHP/MySQL software installed on your own server, or as a hosted subscription service called Hesk Cloud.
What it's for
Features 10
- 35+ language packs
- Auto-assign of tickets
- Built-in knowledge base for customer self-help
- Canned responses
- Customizable styles/themes
- Flat-fee cloud pricing (not per-agent billing)
- Free migration from self-hosted install to Hesk Cloud
- Hesk Cloud hosted option with SSL and daily backups
- Self-hosted installation on any web server (PHP/MySQL)
- Ticket submission, tracking, assignment and collaboration
At a glance
Pricing
Self-hosted license prices are one-time fees plus VAT/applicable taxes; Hesk Cloud is billed flat monthly or yearly but its exact rates are shown only on a separate comparison page.
Core Hesk software is free to download; JSON-LD offer price is 0 USD.
Free to download and use; shows 'Powered by Hesk' branding.
One-time fee, plus applicable VAT/taxes. Does not include hosting, installation, updates, backups, or customization.
For one self-hosted Hesk installation.
One-time fee, plus applicable VAT/taxes.
Best for long-term support or up to five self-hosted installations.
Described as flat monthly or yearly pricing, not per-agent billing; exact rates not listed on this page — see the dedicated cloud plans comparison.