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Hesk

Powerful, flexible, and reliable help desk software.·hesk.com

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Free plan · Self-hostable See pricing ↓

Hesk lets you set up a web-based customer support portal or an IT help desk. It offers ticket submission, tracking, assignment, and collaboration, plus a built-in knowledge base to reduce incoming tickets. It is available either as free, self-hosted PHP/MySQL software installed on your own server, or as a hosted subscription service called Hesk Cloud.

What it's for

Submit, track, assign and collaborate on support ticketsSet up a web-based customer support portalSet up an IT help deskProvide a built-in knowledge base for self-help to reduce ticket volumeUse canned responses and auto-assign to speed up ticket handling

Features 10

  • 35+ language packs
  • Auto-assign of tickets
  • Built-in knowledge base for customer self-help
  • Canned responses
  • Customizable styles/themes
  • Flat-fee cloud pricing (not per-agent billing)
  • Free migration from self-hosted install to Hesk Cloud
  • Hesk Cloud hosted option with SSL and daily backups
  • Self-hosted installation on any web server (PHP/MySQL)
  • Ticket submission, tracking, assignment and collaboration

At a glance

free tierself-hostable
TypeWeb app
DeploymentHybrid
PlatformsWeb
Forsmall and medium-sized teams, individuals, companies, nonprofits, public institutions, educational institutions, government agencies
CompanyStyledWeb d.o.o.

Pricing

Self-hosted license prices are one-time fees plus VAT/applicable taxes; Hesk Cloud is billed flat monthly or yearly but its exact rates are shown only on a separate comparison page.

Free Hesk (self-hosted)Free

Core Hesk software is free to download; JSON-LD offer price is 0 USD.

Free to download and use; shows 'Powered by Hesk' branding.

Hesk Website LicenseQuote

One-time fee, plus applicable VAT/taxes. Does not include hosting, installation, updates, backups, or customization.

For one self-hosted Hesk installation.

Hesk Advanced LicenseQuote

One-time fee, plus applicable VAT/taxes.

Best for long-term support or up to five self-hosted installations.

Hesk CloudQuote

Described as flat monthly or yearly pricing, not per-agent billing; exact rates not listed on this page — see the dedicated cloud plans comparison.

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Last checked 1 month ago·