Hoory AI is an all-in-one customer support platform that combines live chat, an AI assistant, a chatbot builder, and a call center solution to automate ticket resolution and manage customer conversations. It offers an omnichannel inbox, contact management, a help center, and workflow automation tools. The platform is designed to deliver round-the-clock AI-powered support and reduce operational costs for support teams.
What it's for
Features 20
- AI Assistant (conversational AI)
- AI call center solution
- Campaigns
- Canned responses
- Chatbot Builder with custom conversation flows
- Contact management
- CSAT and performance reporting
- Customizable chat widget
- Help Center / knowledge base
- Live chat widget
- Macros
- Multilingual support (120+ languages)
- Omnichannel inbox
- Private notes and agent mentions
- Queue assignment
- Real-time analytics and reports
- Seamless AI-to-agent handover
- Team collaboration tools
- Transliteration
- Workflow automation
Pricing
A Monthly/Yearly toggle is available but annual per-month prices are not publicly listed. All plans include a set number of AI conversation credits, with overage billed at $0.40 per conversation (1 credit = 1 full AI-handled conversation).
Priced 'per user/month'
3 Shared Channels, 1 AI Assistant, 50 AI conversation credits included
Priced 'per agent/month'
5 Shared Channels, 2 AI Assistants, 100 AI conversation credits included
Marked as 'Popular'; priced 'per agent/month'
8 Shared Channels, 5 AI Assistants, 200 AI conversation credits included
Priced 'per agent/month'
12 Shared Channels, 8 AI Assistants, 300 AI conversation credits included
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