Ivanti Neurons for ITSM is unclaimed —
Ivanti Neurons for ITSM is a cloud-based IT service management solution, part of the Ivanti Neurons platform, that unifies asset management, incident resolution, service requests, change management, and project portfolio management. It uses AI-powered automation to summarize incidents, automatically generate knowledge articles, and offer employees a self-service AI agent for instant support. The platform also provides a single audit-ready workflow for governance, risk, and compliance.
What it's for
Get a comprehensive, real-time view of all hardware and software assets across the organizationResolve incidents faster with AI-powered summaries and automated knowledge article creationManage service requests and changes through a unified, transparent service pipelineAlign projects with business goals using integrated portfolio and project managementSimplify governance, risk, and compliance with a single audit-ready workflowEmpower employees with a next-generation AI self-service agent for instant, intelligent support
Features 12
- AI self-service agent for employee support
- AI-powered incident summaries
- Asset lifecycle control
- Automated knowledge article creation
- Bot actions and automated remediation workflows
- Change management
- Continuous asset discovery and reconciliation for a system of record
- Governance, risk and compliance workflow
- Portfolio and project management
- Real-time view of hardware and software assets
- Service request management
- Unified, transparent service pipeline
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