Kayako is unclaimed —

Kayako

Scale Support. Not Headcount.·kayako.com

Kayako is an AI-first customer support platform combining an omnichannel help desk (email, chat, social, voice) with an AI agent called Kay that triages, drafts replies, and autonomously resolves support tickets. It offers a full platform (Kayako One) with ticketing, shared inbox, knowledge base, automation and analytics, or the Kay AI agent can be layered onto an existing help desk such as Zendesk, Freshdesk, Intercom, or Salesforce. Implementation is delivered by Kayako's own team in phased rollouts (triage, answers, autonomous resolution).

What it's for

Automate ticket triage, classification, and routingDraft or auto-send AI replies to support ticketsIssue refunds, create accounts, update orders, and reset passwords via AIRun a unified omnichannel support inboxBuild a self-service knowledge base / help centerTrack SLA, first contact resolution, and cost per ticketSupport internal IT help desksSupport e-commerce customer service

Features 19

Agent desktop with AI assist (reply composition, translation, summaries)
AI Answers: drafts replies and automates repetitive cases
AI Continuous Learning that improves from human resolutions
AI self-service help center
AI Triage: auto-classification, prioritization, and routing of tickets
Analytics & SLA management
Conversational AI bots & copilots
Email signing (DKIM/SPF)
Enterprise security (SOC 2 Type II, GDPR, SSO/SAML, RBAC, audit logs)
Intelligent case & ticket management with subtasks and parent/child relationships
IP and network restrictions
Knowledge base with semantic search
No-code workflow automation builder
Omnichannel inbox (email, live chat, social, voice)
Role-based access restrictions
Root-cause analytics and reporting
SingleView customer context across channels
Spam filtering
Two-factor authentication

At a glance

free trialAPI

TypeWeb app

DeploymentCloud

PlatformsWeb

Forsupport teams, customer support leaders, startups, Fortune 100 companies, charities, governments

CompanyESW Operations, LLC · 2001

Integrations

SlackStripeShopifyZendeskSalesforceTwilioHubSpotFreshdeskIntercom

Complianceself-reported

SOC 2GDPRSSO/SAMLPCI DSSISO 27001ISO 27017ISO 27018SSAE-16

Pricing

Kayako One is priced at $79/month plus $1 per AI-resolved ticket. The Kay AI agent can also be purchased standalone on a pure pay-per-resolution basis ($1 per resolved ticket) with no seat or setup fees, for teams that want to add it to an existing helpdesk. A 14-day free trial is offered for Kayako One. Enterprise/custom needs require contacting a pricing expert.

KayQuote

Standalone AI agent that can be added on top of an existing helpdesk (e.g. Zendesk, Freshdesk, Intercom, Salesforce)

Charged only for tickets Kay fully resolves; escalations to human agents are not charged

Kayako One$79/mo

Full help desk platform with Kay AI agent included; 14-day free trial available